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QQ0-400 exam Dumps Source : HDI Qualified Customer Support Specialist
Test Code : QQ0-400
Test Name : HDI Qualified Customer Support Specialist
Vendor Name : HDI
Q&A : 120 Real Questions
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HDI HDI Qualified Customer Support
February 12, 2019 05:01 ET | source: analysis and Markets
Dublin, Feb. 12, 2019 (GLOBE NEWSWIRE) -- The "excessive Density Interconnect Market by means of Product (four-6 Layers HDI, 8-10 Layers HDI, and 10+ Layers HDI), conclusion consumer (car, consumer Electronics, Telecommunications, medical), utility, and Geography - international Forecast to 2023" file has been delivered to ResearchAndMarkets.com's offering.
The market for HDI is anticipated to develop from USD 9.forty six billion in 2018 to USD 16.88 billion by 2023, at a CAGR of 12.29% from 2018 to 2023.
excessive density interconnect (HDI) is a know-how that provides for a a good deal denser development of a board with the aid of the means to region increasingly smaller components in closer proximity, which also outcomes in shorter paths between components. HDI know-how is far more than the miniaturization of circuit design. HDI PCB is used to reduce dimension and weight, in addition to to raise the electrical efficiency of gadgets. HDI PCBs are made through microvia and buried vias and sequential lamination with insulation substances and conductor wiring for a more robust density of routing.
elements driving the boom of the HDI market encompass transforming into demand for sensible client electronics and wearable instruments and lengthening adoption of advanced electronics and security measures in the automobile vertical.
The expanding utilization of purchaser electronics gadgets, similar to smartphones, moveable computers, navigation gadgets, media gamers, digital cameras, gaming consoles, and e-readers, is a massive driver for the growth of the HDI market. HDI boards are preferred for applications where house, performance, reliability, and weight are issues. This makes them greater appropriate for very nearly every software regarding purchaser electronics. The automotive vertical requires PCBs which have excessive reliability, lengthy existence service, and are good value. PCBs are used in lots of approaches within the automotive business and have changed the manner individuals drive. An expanding shift toward sophisticated protection techniques, electric/hybrid motors, and infotainment methods in the automotive vertical is riding the greater implementation of HDI PCBs in automobiles.
alternatives for this market include rising demand for connected devices to put in force IoT and the evolution of 5G technology. although, speedy alterations in technology and extending performance of digital gadgets are some challenges for the growth of the HDI market.
The competitive landscape shows that the majority gamers have adopted acquisitions, collaborations, and partnerships because the primary boom and aggressive ideas between January 2016 and June 2018. different method adopted via the gamers are product traits and expansions.
Key subject matters covered:
2 analysis Methodology
three government abstract
4 top rate Insights4.1 appealing opportunities In HDI Market4.2 HDI Market, via Product Type4.3 HDI Market In APAC, by way of application And Country4.four HDI Market, by way of Region4.5 country-sensible analysis Of HDI Market4.6 HDI Market, with the aid of end consumer
5 Market Overview5.1 Introduction5.2 Market Dynamics5.2.1 Drivers18.104.22.168 becoming Demand For sensible client Electronics And Wearable Devices22.214.171.124 increasing Adoption Of advanced Electronics And security Measures In car Vertical5.2.2 Restraints126.96.36.199 complicated Manufacturing Process5.2.three Opportunities5.2.three.1 Rising Demand For linked Devices5.2.three.2 Evolution Of 5G Technology5.2.four Challenges5.2.four.1 rapid adjustments In technology and increasing functionality Of digital Devices5.three value Chain analysis
6 HDI Market, by Product6.1 Introduction6.2 four-6 Layers HDI6.2.1 Communications gadgets And equipment more likely to Be foremost buyer Of 4-6 Layers HDI6.3 eight-10 Layers HDI6.3.1 HDI marketplace for eight-10 Layers HDI To Witness 2nd-optimum CAGR all over Forecast Period6.four 10+ Layers HDI6.4.1 10+ Layers HDI To Occupy greatest Share Of HDI Market all over Forecast duration
7 HDI Market, by way of conclusion User7.1 Introduction7.2 Automotive7.2.1 automobile phase To Witness second-highest CAGR In HDI Market during Forecast Period7.3 client Electronics7.three.1 computer And display application To Account For greatest Share Of HDI market for buyer Electronics all the way through Forecast Period7.four Telecommunication7.4.1 Telecommunication To grasp biggest Share Of HDI Market right through Forecast Period7.5 Medical7.5.1 HDI marketplace for clinical To Register optimum CAGR right through Forecast Period7.6 Others7.6.1 10+ Layers To Witness highest CAGR In HDI marketplace for different end users all over Forecast length
8 HDI Market, through Application8.1 Introduction8.2 automotive Electronics8.2.1 increasing number of purposes, akin to self reliant using And Infotainment, To Propel Demand For HDI PCBs In automobile Electronics8.three computer And Display8.three.1 buyer Electronics section To Account For largest Share Of HDI marketplace for laptop And reveal right through Forecast Period8.four conversation devices And Equipment8.four.1 verbal exchange gadgets And gadget To Account For The greatest Share Of The HDI Market throughout Forecast Period8.5 Audio/Audiovisual (Av) Devices8.5.1 RoW To Witness 2d-optimum CAGR In HDI marketplace for Audio/Av Devices8.6 connected Devices8.6.1 related devices To show 2nd-maximum CAGR In HDI Market right through Forecast Period8.7 Wearable Devices8.7.1 market for Wearable instruments To develop At optimum CAGR right through Forecast Period8.8 Others8.8.1 medical section To Register highest CAGR In HDI market for other functions all through Forecast duration
9 HDI Market, by way of Geography
10 competitive Landscape10.1 Overview10.2 Market Share Analysis10.three aggressive management Mapping10.four Product Excellence10.5 business Excellence10.6 competitive state of affairs
11 company Profiles11.1 Introduction11.2 Key Players11.2.1 Compeq Co.11.2.2 TTM Technologies11.2.three Austria Technologie & Systemtechnik11.2.four Unimicron11.2.5 Zhen Ding Tech.eleven.2.6 NCAB Group11.2.7 Fujitsu Interconnect Technologies11.2.eight CMK11.2.9 Sierra Circuits11.2.10 Epec11.three other Key Players11.3.1 Meiko Electronics Co.eleven.three.2 Kingboard Holdings11.3.3 Daeduck GDS Co.11.three.four Shenzhen Kinwong digital Co.11.three.5 Multek11.three.6 Rush PCB11.three.7 Bittele Electronics11.three.eight Wrth Elektronik Circuit Board Technology11.three.9 Wuzhu technology Co.11.three.10 Nod Electronics
For greater information about this report discuss with https://www.researchandmarkets.com/research/8wzhgh/16_88_bn_high?w=12
research and Markets also presents custom research functions providing concentrated, comprehensive and tailored analysis.
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connected topics: Electrical Switches
INCLINE VILLAGE, Nev., February 14, 2019 (Newswire.com) - For the 2d consecutive year, Jeff Rumburg, Managing companion of MetricNet, LLC, became chosen as certainly one of HDI’s Featured Contributors. As a featured contributor, Mr. Rumburg will enhance unique content material for HDI’s SupportWorld publication. HDI's SupportWorld helps IT carrier and guide gurus become consultants of their box by sharing most fulfilling practices and strategic insights for managing people, procedure and technology.
“I actually have had the respect and pleasure of working carefully with a lot of this yr’s featured contributors over the last 30 years.” referred to Jeff Rumburg. “they are dedicated to assisting technical carrier and help experts excel of their jobs and develop their careers.”
Jeff Rumburg’s contributed content material will cover themes such as the metrics hierarchy, a manner growth framework developed with the aid of MetricNet, which illustrates the sequence of superior practices that must be mastered for a aid firm to harness the entire expertise of carrier and guide KPIs. All content developed for HDI’s SupportWorld book will include MetricNet’s floor-breaking research, performance information, and most reliable practices from the industry’s excellent performers.
Mr. Rumburg is the winner of the Ron Muns Lifetime success Award, become named to HDI’s correct 25 notion Leaders checklist for three consecutive years, and has served on HDI’s Strategic Advisory Board. he's co-founder and Managing partner of MetricNet, LLC, the place he's accountable for world method, product construction, and client engagement delivery. As a number one expert in benchmarking and re-engineering, Mr. Rumburg authored a finest- selling ebook on benchmarking, and has been retained as a benchmarking expert through such iconic groups as American categorical, USAA, Coca Cola, and Emory Healthcare.
if you would like extra tips about benchmarking your carrier and aid features, please discuss with http://www.metricnet.com or e-mail MetricNet at information(at)metricnet(dot)com.
MetricNet is the world chief in IT provider and guide benchmarking. greater than half of the FORTUNE 500 count on MetricNet benchmarks to increase and optimize their performance. MetricNet is the primary, and still the handiest business to present downloadable service desk and computing device assist benchmarks from their web site. With a global benchmarking database of basically four,000 IT carrier and support benchmarks, MetricNet has essentially the most complete database of technique and efficiency metrics within the business.
For over 30 years, HDI has partnered with heaps of groups to enrich their client provider and service management performance by means of teaching their americans, elevating their methods, and empowering their method. From C-level specialists to directors, managers, and frontline workforce, HDI is the definitive source of business suggestions, leadership and performance planning. through pursuits, certification and practising, consulting, membership and trade supplies, HDI aims to seriously change carrier and support corporations and reimagine their strategy to supplying extraordinary provider and price. study extra at www.ThinkHDI.com. HDI is prepared by means of UBM, which in June 2018 combined with Informa PLC to turn into a number one B2B suggestions functions community and the largest B2B routine organizer on the planet.
To gain knowledge of extra and for the latest news and tips, visit www.ubm.com and www.informa.com.
source: MetricNet, LLC
ability stage: foundation popularity: lively
not pricey: $a hundred forty five (shortest tune)
summary:For client carrier gurus who are knowledgeable within the abilities and concepts required to give excellent client carrier and assist in each help center and call middle environments. HDI-CSRs keep in mind how to examine consumer needs whereas exceeding their expectations.
preliminary requirements:You must circulate the HDI-CSR examination ($145). exams are seventy five minutes long and include 65 dissimilar option questions. A passing rating of 80% is required unless in any other case cited. practising is accessible however no longer required.HDI members can download the HDI customer carrier representative Certification standard, or you can buy it for $29.
carrying on with requirements:None.
online components:observe tests are available on the HDI site.
See all Hdi Certifications
supplier's page for this certification
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HDI Qualified Customer Support Specialist
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Do you know how much your end-user support costs?
If we take Desktop IT support alone, Level 1 support costs businesses on average $22 and Level 2 costs rise to $84 as more people are becoming involved in the resolution process. But in the omnichannel landscape, IT support teams are now responsible for thousands of remote devices (desktop, mobile, IoT etc.) and a multitude of support channels:
Additionally, dozens of updates are rolled out each month. Not not all of them may go as smoothly as planned. Some end-users may experience downtime. Others may be confused by product changes. With the growing volume and complexity of support queries, relying on manual work alone is no longer viable.
Outsourcing tech support is just one piece of that puzzle. To become truly effective and maximize the value of the services you deliver, it’s time to consider how to automate service desk management.
The Business Case for Automating Your Service Desk
On average, internal support teams receive 492 tickets per month, per Zendesk. Clearly, the number fluctuates for different industries and correlates with your SLA levels. Whenever your business experiences downtime or worse a half-day outrage – those support tickets’ numbers go through the roof. No wonder that it takes 24.2 hours on average for businesses to provide first response to an internal support ticket.
But customers are reaching out to you not only when things go awry. They also need help with upgrades, send requests for additional services and interact with your brand in other ways.
According to HDI data, an average user in the high tech industry reports 0.61 incidents per month and files 0.77 service requests.
So how many people do you need on your IT support team to effectively handle the volume of incoming tickets?
The “golden” end user to IT service desk worker ratio is 70:1 according to Gartner. However, if you browse industry data and feedback shared by IT teams worldwide, you will notice that few businesses manage to adhere to this standard. In fact, some service desk managers report having an 800:1 ratio. Smaller companies manage to achieve a 30:1 ratio – setting a benchmark within their industry. However, the median IT service desk to user ratio is 200:1.
Why? Hiring and retaining qualified IT teams for support remains a challenge for business. So instead of growing your team and growing the overhead costs, consider increasing your staff efficiency with the help of technology. And that’s where service desk automation comes to the fore.
The Benefits of Service Desk and Support Automation
Eliminate low-value processes and slash support costs. Support automation software can streamline the incoming communication, and help your team avoid dealing with redundant tasks that eat up productive time. Intelligent systems can handle mundane tasks, while your engineers focus on dealing more serious issues.
End-to-end visibility. Gain detailed insights into your service level performance and understand when and why the bottlenecks occur. The newly obtained data can be then used to improve your team’s performance. Businesses that rely on analytics to track their support team performance slash their resolution time by 16% on average.
Increased productivity. Switching to automated solutions leads to a 50% or greater increase in productivity. Error-prone manual processes become faultless, and your team can get their core work done faster, instead of trying to catch costly mistakes.
Superior customer experience. Great support leads to more sales. 62% of B2B and 42% of B2C customers reported purchasing more after a positive support experience. 66% and 52% respectively stopped buying from a company after a negative customer service interaction, per Zendesk.
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By adding more tools to your help desk, you can take the support experience once step further and issue proactive updates to customers, whenever you are trying to recover from a disaster. Take a look at Slack’s uptime calendar, showing the current service levels and providing detailed breakdowns and updates about reported incidents:
Additional benefits of automating IT service desks include:
Increased speed of execution. By creating an omnichannel support experience consisting of software, human teams and self-service portals, you can offer true 24/7 support without draining your budgets.
Gain more flexibility. Creating and implementing new automation-based practices is easier and more cost-efficient than training your staff to do things “the new manual way”.
Improve your support team happiness. Let’s face it – customer support industry has incredibly high turnover. Finding a dedicated specialist is already challenging. Embracing the “do more with less” approach helps you retain the best talent and keep their morale high.
Service desk automation is the first step towards IT automation on a larger scale, aimed at improving your teams’ performance company-wide. You can further improve customer onboarding processes, by switching to cloud infrastructure, to automate their account setup, instead of having a specialist perform that locally.
Core Tasks Service Desks Should Automate
Incoming ticket processing. Reduce the need for human intervention at the early stage of support. Software can handle ticket categorization and re-routing to appropriate departments with higher accuracy and efficiency than your average tech support worker.
Using JIRA – one of our favorite IT tools – you can also automatically triage email requests and classify all the incoming messages based on their content. For example, when a customer messages about “password change”, the tool will automatically classify the request as “security” and route the email to the correct person.
Customer updates management. You can program specific rules for sending timely updates to your customers about the status of their ticket or request. For example, as a Fintech company, you can keep track of the new credit cards being issued and notify customers how long they will have to wait till their card arrives e.g. “Your card will arrive within 5 business days.” By keeping your users informed about the internal processes, you reduce the number of questions forwarded to your team about trivial things.
SLA compliance. Setup special alerts for issues that conflict with your SLA, so that your team can take immediate action. Such tickets should be automatically escalated to the highest priority status and forwarded to a relevant specialist and senior management. Don’t let the most important queries fall through the cracks and hamper your business reputation.
Productivity measurement. Instead of manually gathering individual metrics, receive a 360-view of your team’s performance through one dashboard. You can (and should) collect the following data:
Average speed to answer
Mean time to resolution (for different ticket types)
Cost per email
First contact resolution rate
Number of incidents logged on a monthly/weekly basis
Number of service requests logged on a monthly/weekly basis
Percentage of escalated to problem status
SLA compliance rate
Lost business hours
You can set up customized dashboards for different members of your time. Service desk support managers can receive a more granular view of the individuals’ performance, while executives can get a quick snapshot of the core data.
Common, repetitive tasks. IT departments spend 30% of their time on low-value basic tasks, and 13% of IT specialists find these tasks to be a complete waste of time. By using automation (robotic or no) for such processes you tackle to issues at once: speed up resolution time for simple incidents and reduce your IT team’s frustration. As we all know, happy employees are productive employees.
One of the new ideas for IT service desk automation is RPA – robotic process automation. RPA bots, powered by machine learning, can mimic human interactions and deal with those mundane queries within a few seconds, round the clock.
RPA can be used to automate tasks such as:
multi-factor authentication setup
security verification for unlocking accounts
virtual server and resources provisioning for new users
cybersecurity configurations for different user groups.
Your agents can use software to fully automate all these requests and auto-approve tickets for such requests.
Stale-ticket closure. Some service requests may take a while to perform. But don’t let them just sit there and mess up your metrics. Using service desk software you can auto-close tickets that have not been updated by the customer within a certain timeframe. And if that person decides to keep the conversation going, your software can automatically re-open the ticket, assign a new support agent and set an appropriate priority level. Your workflow is set on cruise control.
Originally published here.
Author: Serhiy Kozlov
Serhiy Kozlov is Founder & CEO of Romexsoft, a tech entrepreneur having vast experience in product development and software outsourcing business. With more than 15 years of problem-solving experience, Serhiy likes to share his thoughts and recommendations with small, mid-size businesses and enterprises to help their software development run… View full profile ›
Technical support specialists provide assistance with the products they support.
With the frequent release of new computers, gadgets and software, technical support specialists are needed to troubleshoot technical issues and provide product advice. Robert Half Technology, a leading technology staffing company, reported that the help desk, or the technical support area, frequently serves as the launching pad of rewarding IT careers (Reference 1). According to its 2013 technology salary guide, help desk staff earned a national average starting salary of $31,750 to $64,750 in 2012, depending on the position level (Reference 2). There is no set path for becoming a technical support specialist, but employers generally look for applicants with problem-solving skills, multi-tasking ability and interpersonal skills (Reference 3).
Location: Omaha, NE, USA
Job Type: Permanent, Full time
Updated on: 2019-02-19
Location: Omaha, NE, USA
A Moody's Analytics Solutions Specialist plays a critical role in the sales cycle through establishing credibility and confidence in Moody's Analytics's products with prospective clients. Working in conjunction with the a Sales Executive, the Solutions Specialist will actively manage the technology evaluation stage of the sales process as the key technical advisor and product advocate of Moody's Analytics products. As a Solutions Specialist, you will evaluate business processes in order to prepare, present, and promote the sale of business solutions, while also ensuring overall sales process quality for proper implementation and profitability of sales opportunities. As an expert on Moody's Analytics Credit Assessment and Origination products, you will also assist with customer facing demonstrations by clearly articulating the in-depth product functionality of the Moody's Analytics various solutions across multiple lending disciplines, Commercial & Industrial / Commercial Real Estate / Construction / Agriculture / etc., while providing guidance and leadership on how the software functionality helps to improve organizational efficiencies.
A Moody's Analytics Solutions Specialist interprets and defines customer needs in order to align the client's objectives and business requirements with Moody's Analytics products' capabilities and value. This responsibility is accomplished by conducting live product demonstrations via internet-based meetings, in-person meetings, and through providing collateral to support sales strategies. As a Solutions Specialist you will assume an active role in the sales cycle and create immense value through providing insights regarding common lending philosophies, policies, and procedures within the marketplace.
Key Responsibilities:Articulates and conducts in-depth product feature benefit discussions as they relate to Moody's Analytics Credit Assessment & Origination product offerings
Participates in customer facing meetings to align strategies and determine business and technical requirements that will be used in providing solutions
Gains customer acceptance of Moody's Analytics products by explaining and/or demonstrating cost reductions and operational improvements
Works closely with the sales team on Requests for Proposal (RFPs) and Requests for Information (RFIs) responses
Develops tools and training materials for presentation to the Sales team, keeping informed on the latest developments in core products and providing product training to Moody's Analytics Credit Assessment & Origination sales staff
Possess industry experience and/or subject matter expertise of multiple areas within the financial industry including, but not limited to: Commercial Banking, Credit Unions, Farm Service Agency, and Farm Credit Services
Possess industry experience and/or subject matter expertise in multiple commercial credit disciplines including, but not limited to: Commercial & Industrial, Commercial Real Estate, Agriculture, Construction, and Small Business
Possess industry experience and/or subject matter expertise of credit underwriting and monitoring processes including, but not limited to: financial statements, financial spreads, credit decisioning, risk rating/grading, collateral analysis, covenant tracking, global cash flow analysis, consolidations, portfolio analysis, stress testing, ALLL analysis, FSA and SBA guaranteed loans
Possess a high technical affinity, with ability to understand and explain APIs and software integrations, software architecture, and software configuration to non-technical audiences
Identify and document product enhancements, understanding how proposed changes to existing functionality would impact overall product
Bachelors Degree in Finance, Banking, Accounting, Business Administration, or similar field
Minimum of 3-5 years of experience in Commercial & Industrial, Commercial Real Estate, and/or Agricultural lending
Strategic, analytical, operations-focused, able to recognize market opportunities
Understanding of technical concepts including computer technology and interfaces
Ability to work independently under minimal supervision
Ability to conduct presentations and clearly articulate the goals
Analytical and detail-oriented
Excellent written and verbal communication skills including ability to listen to requirements and business problems in order to respond with the appropriate business answer
Patient and persistent with an ability to maintain a professional demeanor while working under time and customer pressures
Ability to comprehend and apply abstract concepts
Ability to work productively and cooperatively in a structured and rigorous team environment
Public speaking experience or internal lead on training within an organization is a plus
Experienced with complex sales cycles is a plus
Experience with lending software is a plus
Ability to travel up to 50%
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email firstname.lastname@example.org.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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