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9L0-415 exam Dumps Source : OS X Support Essentials 10.9
Test Code : 9L0-415
Test Name : OS X Support Essentials 10.9
Vendor Name : Apple
Q&A : 218 Real Questions
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Apple OS X Support Essentials
related substances: Books
skill degree: groundwork reputation: energetic
low-budget: $400 (shortest music)
summary:For Mac OS X technical coordinators and entry-degree equipment administrators who have a groundwork in Mac OS X and Mac OS X Server core performance and an ability to configure key features and perform fundamental troubleshooting of the fundamental Mac OS X and Mac OS X Server capabilities.
initial necessities:You need to pass two assessments ($200 each). the first examination is Mac OS X assist necessities (passing this examination on my own will earn you an Apple licensed assist skilled certification aka ACSP). The 2nd examination is Mac OS X Server essentials. practising is available but no longer required.
carrying on with necessities:None specified
Offline materials:Apple iServices presents teacher led classes to support you put together.
See all Apple Certifications
vendor's page for this certification
despite the fact I’ve been helping Macs in view that they came out in 1984 (when i was in high school), I haven’t obtained any “formal” practising. It has in general been researching by means of doing, studying the occasional booklet and now of direction, TheAppleBlog. Does formal certification basically make a change as a technician? You tell me.
these days I received into an argument with a supplier that by some means notion a technician who first begun repairing Macs sixth months in the past trumped my 25 years event. Did certification make this adult a more robust technician? Having executed reasonably a bit of hiring myself, I’ve too often discovered that certification simplest verifies your skill to take a look at various and may no longer have bearing in the precise world.
Now that the market has modified and everyone looks to be competing for scarce substances, possibly a certification would be an extra side? What’s the enterprise method for unbiased Mac technicians trying more? The answer took a lot of research — even Apple wasn’t able to reply my questions — so be taught from my adventure.
credit score goes to both Brian better of BestMacs and Doug Hanley of MacTEK practicing, because with out them I wouldn’t be mindful the alphabet soup of ACSP, ACMT, ACTC, ACSA, AASP, ACN and extra. Didn’t we all become Mac users to keep away from mysterious terms? As a lot of you understand, the convenience of the Apple person interface is equalled simplest by means of the frustration of trying to consider Apple’s certifications courses. identifying this course turned into lots more durable than any video online game I’ve ever played, however a “game” may well be the best metaphor to explain the system.
The online game
You begin the “game” as a well-known Mac person. The three worlds you’ll often see in the online game are IT, seasoned Apps, and earnings. As an IT adult possibly you have advantage, probably you don’t. Nothing stops you from with ease repairing Macs on your own, except you do issues that peculiarly void the warranty and also you get caught doing so. You do not have permission per se from Apple to work on Macs. Many folks are happy at this level accumulating cash one after the other, however you can’t proceed any further unless you get a certification — the key that unlocks the subsequent level in the online game.
the first certification most go for is Apple licensed assist knowledgeable (ACSP) which was once known as an Apple licensed aid Desk specialist (ACHDS). This certifies your skill to consider the operating device and is earned in accordance with the OS edition. hence, you are an Apple certified help expert in 10.5 (or quickly 10.6). each OS requires certification, however your certification doesn't expire. hence, when you are a ACHDS in 10.3, that you could call your self certified with out figuring out 10.5 at all. Your can take the look at various with out practicing (many do), self-analyze by way of materials from Peachpit, or attend an instructor-lead direction at an Apple approved training middle (AATC). MacTek is a kind of facilities. You’ll take the verify at a Prometric trying out middle and pay around $200. The verify takes about ninety minutes or so and also you get the consequences instantly.
Apple Consultants community
while certification is the potential, the conclusion you can be accomplishing for is the potential to be part of the Apple Consultants community (ACN). joining the ACN requires any Apple certification, such as the ACSP mentioned above, or any number of other certifications (described beneath, notwithstanding one source says no longer all certifications are legitimate, so watch out). conserving with the video online game analogy, the ACN is like a complete new enviornment of the video video game you are looking to explore, but the boss that should be defeated first is Apple, and your weapon is a certification!
After getting a certification which you can then apply to be part of the ACN. The software charge is $60 and the specific fee to join is $395 as a sole proprietor. the full necessities are right here. You’ll get loads of benefits equivalent to product discounts as neatly because the potential to network with different Macintosh consultants. As an ACN, Apple store employees may hand out your card to customers in the keep. Now your business can really extend as each Apple store client is a possible customer for you.
ACN membership is fantastic and many dwell at this degree of the “video game” the use of the ACN membership as a multiplier for their earnings. youngsters, you still can’t do hardware repairs beneath warranty nor order Apple parts. As with the video online game, you’re stuck at this level unless you discover further and try to defeat the subsequent boss. Apple always controls the guidelines. accept it as part of the online game. Fail to accept it and you’ll get slapped again to the beginning of the video game sooner than which you can click on the domestic button.
Server Administration Certification
From this aspect, you have got a couple instructions which you can go. which you can center of attention on fix and service, or you can focal point on server or superior utility administration (many individuals will do both). i will talk about the server administration certifications and the hardware features certifications. that you may think of each of those as two separate worlds in the video game. you can select one or the different, or discover them both.
the primary level server administration certification is yet another four-letter acronym: ACTC: Apple licensed Technical Coordinator. besides passing the check for ACSP, you’ll face the Server necessities test. This extends your workstation advantage to servers. a good higher level of certification within the server realm is an ACSA — Apple licensed systems Administrator. For the ACSA, you’ll need to move 4 assessments: Server essentials, listing functions, Deployment, and Mobility and safety for 10.6 (or superior gadget Administration for 10.5).
Apple additionally offers the ACMA (Apple certified Media Administrator) which includes Server necessities, Xsan, closing cut Server and as an choice, assist necessities, Deployment, listing capabilities, or last cut level 1. other certifications are not necessarily IT related and are application-concentrated. That’s a realm I’m not exploring as we selected the IT song at first of the video game.
Hardware restoration Certification
relocating on from server administration to specific Apple hardware restore, the primary certification you're going to earn is the Apple licensed Macintosh Technician (ACMT), previously the Apple licensed transportable Technician (ACPT) and Apple licensed desktop Technician (ACDT). This certification skill you're theoretically certified to do assurance repairs on Apple Macintosh device. The capabilities required for ACMT are those of hardware restoration and software troubleshooting. You don’t need an ACSP to be an ACMT, however many individuals earn both. The academic manner for hardware restore is more excessive and it’s much less seemingly you’ll flow the look at various with out some practicing. At this level, that you may also go to an AATC and pay about $4,800 for each the hardware and utility elements of the route, or your should purchase self-examine materials from Apple referred to as “Apple Care Technician practicing” for $299.
Apple authorized service company
similar to how passing the ACSP means that you can be part of the Apple Consultants community, passing the ACMT lets you enter the realm of an Apple approved carrier provider (AASP). You may additionally no longer immediately develop into one notwithstanding, and most effective AASP’s get repayment from Apple for assurance work. despite the fact, being an ACMT is terribly valuable in case you want to get a job as an AASP. You may additionally also observe to do guarantee repairs to your higher firm of over 50 Macs via the Self-carrier application. if you want to enhance to being in a position to do guarantee repairs for anybody, you’ll face that same boss once more, Apple. be aware that becoming an ACMT will not necessarily earn you any longer money than an ACSA or ACTC. dealing with the subsequent boss can be too high priced and too proscribing, but when you do desire the subsequent level, read on.
attending to that AASP level is actually the ultimate level of the online game. You’ll should have an ACMT on workforce and observe stricter requirements than becoming a member of the Apple Consultants network. commonly you’ll want a real save entrance and never be a one-grownup operation. Apple can provide exceptions (doesn’t every game have cheat codes?), but don’t count on it. upon getting your AASP you can be listed with Apple as a provider provider and get reimbursed for warranty repairs.
So I’ve loaded the video game and pressed start. Is certification value it? What about ACN or AASP? Which working towards should still i go for? Is instructor lead working towards price it? Any practicing companies willing to sponsor me? What about the self-examine programs? Share with me your experiences in the video game and let’s improve a definitive ebook including “cheat codes.”
ACN (Apple Consultants community)What it's: network on Apple authorities, receives coupon codes and suggestions from Apple, and may be referred from Apple retail retailers.requirements: Any certification.
AASP (Apple approved provider issuer)what is it: company that is accepted to do Apple assurance repairs for reimbursement and order constituents from Apple.requirements: Have an Apple certified Macintosh Technician on team of workers, amongst different necessities.
Apple certified assist skilled: simple understanding of the customer Mac working system and troubleshooting.
Apple certified Technical Coordinator: Deeper figuring out of the Mac OS, together with the Mac OS X Server and Server necessities.
Apple licensed methods Administrator: Even better technical figuring out of the Mac OS X Server, together with passing tests on Server essentials, listing functions, Deployment, and Mobility and safety.
Apple licensed Media Administrator: here is a sister song of the “Apple licensed systems Administrator” with a focus on the needs of media administration, and comprises training in XSan or last reduce.
Apple certified Macintosh Technician: you could do Apple hardware repairs, both out and in of assurance. Required to birth (or get a job with) an Apple approved service provider, or self-service your colossal company.
This chapter is from the e-book
you probably have a query about how to do whatever in Mac OS X, you can always locate the reply with several clicks of your mouse. Mac OS X aid is a useful resource of information to aid you employ Mac OS X. The Mac OS X assist middle is like an internet book with a desk of contents, finished with a search characteristic, and further hyperlinks to the web to make discovering counsel a bit bit less difficult. you could entry help from the aid menu in the Finder in addition to many other Mac OS X applications, corresponding to Safari and iChat; you may also swap between the distinct aid libraries the usage of the domestic button. in case you see the aid button (query mark) in a window or dialog, that you can click it to get feature linked aid. if you have a web connection, aid retrieves on-line updates to Mac OS X support content material as necessary. For additional support and aid counsel, visit the Apple net web site at www.apple.com .
Browse for aid advice
search for aid assistance
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OS X Support Essentials 10.9
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Over 1,000 people have signed a petition calling on Apple to include support for OpenGL 4.3 and the ZFS file system in the company’s upcoming Mac OS. Apple is known to be testing OS X 10.9 internally.
As the Cupertino giant is probably preparing to release the first OS X 10.9 betas to developers, a petition at change.org has gone live asking the Mac maker to include two big things in the operating system: support for OpenGL 4.3 and ZFS.
“Apple has already started working on OS X 10.9. As a [sic] Apple user, I would like them to include two things in the new operating system,” reads the petition, which asks every signee to post their name.
“1.) HFS+ is an extension of HFS that was developed in the 1980s. ZFS is a modern file system able to address huge drives and provide stability. I would like to see ZFS or the equivalent in the new operating system.”
“2.) Apple supports OpenGL 3.2, which was released back in 2009. OpenGL 4.3 was just released and would give the Apple platform parity with Microsoft in graphics libraries, security and performance.”
While the OpenGL thing is probably already underway at Apple, the ZFS support could still be a low priority affair for the company.
90 percent of the Mac install base probably doesn’t even know what ZFS is, let alone require its functionality for day to day tasks.
The cry is mostly coming from pro users, who are requesting support for the file system for protection against data corruption, support for high storage capacities, snapshots and copy-on-write clones, RAID-Z and native NFSv4 ACLs, and continuous integrity checking and automatic repair.
Considering Apple has probably put together the basis of OS X 10.9 to ship its first test build to developers, this petition probably arrives a bit too late.
Even though 4K displays have started to pop out for quite some time now, Apple has been lazy at fully supporting them in OS X 10.9 Mavericks. So when my colleague Brian Fagioli tested the Dell UltraSharp 32 Ultra HD he found that, while Windows 8.1 was able to adequately handle it, Apple's Mac operating system rendered the display "unusable".
The reason for this lies in the display settings made available by the OS. Those only allow folks to choose a lesser resolution like 1080p. Fortunately, that is set to change as Apple is readying an update for OS X 10.9 Mavericks that will soon allow users to take full advantage of what 4K displays have to offer.
The finding was uncovered after Apple, yesterday, released the beta OS X 10.9.3 Mavericks build. It enables the Retina display-like scaling options in the respective control panel found in System Settings.
What this means is users will be able to enlarge the size of what's shown on the screen without dropping the resolution, which is known to have negative side effects on image quality on LCD panels.
The feature will likely support all external displays, when OS X 10.9.3 Mavericks is ready for prime time. That may take a while, as the version just released by Apple for testing is the first beta.
Photo Credit: T Cassidy/Shutterstock
DUBLIN--(BUSINESS WIRE)--The "El Capitan 101: OS X Support Essentials 10.11" conference has been added to Research and Markets' offering.
El Capitan 101 OS X Support Essentials 10.11 is a three-day Apple Authorized course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.
Who Should Attend?
- Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
- Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
For Online Attendees
Each student will need to setup two (2) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect. The second computer must be a Mac running the latest version of OS X El Capitan. This setup will allow online students to view the presentation on one computer and do support exercises on the other one.
What You Will Learn
- The OS X El Capitan troubleshooting process
- How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
- OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
- How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification
- OS X knowledge and basic computer navigation skills
Part 1: Installation and Configuration
Part 2: User Accounts
Part 3: File Systems
Part 4: Data Management
Part 5: Applications and Processes
Part 6: Network Configuration
Part 7: Network Services
Part 8: System Management
For more information about this conference visit https://www.researchandmarkets.com/research/l5rd4b/el_capitan_101
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