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7303-1 exam Dumps Source : Avaya CallPilot(TM) Implementation
Test Code : 7303-1
Test Name : Avaya CallPilot(TM) Implementation
Vendor Name : Avaya
Q&A : 68 Real Questions
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Avaya Avaya CallPilot(TM) Implementation
Avaya Holdings Corp., a leading provider of communications options for the healthcare industry, nowadays introduced that CHRISTUS health has carried out Avaya IX Contact core solutions to support digitally radically change their enterprise and supply superior patient experiences.
CHRISTUS fitness is a world Catholic, religion-primarily based, now not-for-income health system with more than 600 facilities, together with group hospitals, walk-in clinics and health ministries throughout the us and Latin america, and has been an Avaya customer for more than twenty years. With its contemporary partnerships with Trinity mom Frances and good Shepherd fitness systems, they had been facing numerous challenges integrating these new facilities whereas still supplying a differentiated and better healthcare adventure.
In April 2017, CHRISTUS fitness became to Avaya to support craft a long-term digital transformation plan to streamline and harmonize their care crew and body of workers’s means to have interaction and communicate with patients to optimize their experiences. The company’s present mix of legacy Mitel, ShoreTel, and Cisco systems turned into creating a logistically impractical and inefficient atmosphere that turned into costly to preserve. CHRISTUS health selected an Avaya communications platform to start migrating and consolidating their huge community to Avaya’s IX Digital Contact center solutions, with the total implementation to be achieved in 2020.
“CHRISTUS fitness strives to give resourceful fitness and health solutions that enrich the lives of people and communities,” mentioned Lynn Gibson, CHRISTUS health VP & CTO. “We partnered with Avaya according to experience and flexibility proven by means of our two-decade long partnership. we can have peace of mind with Avaya’s advanced options that permit us to increase effectivity, raise revenue, and raise both our affiliate and patient experiences, all whereas enabling us to continue to be a frontrunner within the ever-altering healthcare landscape.”
“An open, bendy communications solution with omnichannel, automation and analytics is significantly vital to the successful digital transformation of healthcare methods,” said Tara Mahoney, Senior Director, global Healthcare practice chief, Avaya. “Avaya and CHRISTUS health, together, developed an imaginative plan to aid transform patient and care group event, leveraging communications solutions to boost effectivity and pressure growth.”
To be trained extra about Avaya’s Healthcare options seek advice from us at sales space #6541 on the HIMSS global conference & Exhibition 2019 at the Orange County convention and Exhibition middle in Orlando, FL from February 11-15.
About CHRISTUS fitness
At CHRISTUS health (christushealth.org), we convey an entire curative journey that respects the individual. We serve our communities with dignity. And with a great deal of admiration. CHRISTUS fitness is a Catholic, no longer-for-income device made from greater than 600 facilities, including long-term care facilities, community hospitals, stroll-in clinics and health ministries. we are a community 45,000 effective, with over 15,000 physicians presenting individualized care. sponsored via the Sisters of Charity of the Incarnate word in Houston and San Antonio and the Sisters of the Holy family unit of Nazareth, our mission is to lengthen the healing ministry of Jesus Christ to each particular person we serve.
companies are developed on the experiences they give, and every day hundreds of thousands of these experiences are developed via Avaya (avaya.com). For over one hundred years, we’ve enabled groups worldwide to win by growing clever communications experiences for purchasers and personnel. Avaya builds open, converged and resourceful options to increase and simplify communications and collaboration within the cloud, on-premise or a hybrid of both. To grow your business, we’re dedicated to innovation, partnership, and a relentless focal point on what’s next. We’re the know-how company you have confidence to support you convey Experiences that depend.
Cautionary notice regarding forward-searching StatementsThis document contains certain “ahead-looking statements.” All statements other than statements of historical reality are “forward-searching” statements for functions of the U.S. federal and state securities laws. These statements may well be identified by way of forward searching terminology corresponding to "assume," "consider," "proceed," "might," "estimate," "expect," "intend," "might also," "might," “our vision,” "plan," "expertise," "preliminary," "predict," "should," "will," or “would” or the poor thereof or other variations thereof or related terminology and encompass, but aren't confined to, expected money rate reductions and statements about increase, change list and more advantageous operational metrics. The enterprise has based mostly these ahead-looking statements on its present expectations, assumptions, estimates and projections. while the enterprise believes these expectations, assumptions, estimates and projections are in your price range, such ahead-searching statements are only predictions and involve conventional and unknown dangers and uncertainties, many of which can be beyond its control. The factors are mentioned within the business’s Registration observation on kind 10 filed with the Securities and trade fee, may cause its actual results, efficiency or achievements to vary materially from any future outcomes, efficiency or achievements expressed or implied via these ahead-looking statements. For a further record and outline of such dangers and uncertainties, please discuss with the business’s filings with the SEC that are available at sec.gov. The enterprise cautions you that the checklist of essential factors included in the business’s SEC filings may not include all of the material components that are essential to you. additionally, since these dangers and uncertainties, the matters noted within the ahead-searching statements contained in this document may no longer actually turn up. The business undertakes no duty to publicly update or revise any forward-looking observation because of new advice, future routine or in any other case, apart from as otherwise required by legislations.
All trademarks identified by way of ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. All other emblems are the property of their respective homeowners.
Contact: Kay Kiser - CHRISTUS HEALTHE: Katy.kiser[.]christushealth.org.
SANTA CLARA, CA--(Marketwired - Nov 4, 2015) -
one of the crucial carriers With the Longest Standing place in the Leaders Quadrant
Avaya, a worldwide chief in enterprise communications techniques, software and services, nowadays announced it has reached one full decade as a pacesetter in Gartner Magic Quadrant for corporate Telephony with essentially the most contemporary record.
The 2015 Gartner Magic Quadrant for corporate Telephony document notes that the "market is evolving from a focus on innovation in proprietary hardware to use of commodity hardware and specifications-primarily based utility. while most telephony solutions delivery today are cyber web Protocol (IP)-enabled or IP-PBX options, the associated endpoints are a mixture of time division multiplexing (TDM) and IP."
Avaya has entirely embraced these developments through offering telephony as both a completely virtualized answer for consumer-favourite servers and in an equipment model on commodity servers optimized for Avaya. when it comes to end elements, Avaya uniquely presents TDM and IP enabled conclusion-aspects for H.323 and SIP in addition to a finished customer for windows, Android and iOS gadgets.
When it comes to deciding to buy new or upgrading systems, Gartner recommends that "decision criteria for corporate telephony platforms should focal point on high-availability, scalable options, which aid Session Initiation Protocol (SIP), computer and softphone performance, and the means to integrate with commercial enterprise IT applications while providing toll-grade voice nice."
Avaya's specifications-based (SIP) telephony utility delivers excessive nice voice capabilities that can be seamlessly prolonged to and accessed from desktop telephones, softphones and mobile instruments. Avaya aura® communication manager, the company's flagship telephony and unified communications technology for agencies, supports one of the vital world's largest contact centers, world corporations, and enormously essential emergency communications operations.
With the acquisition of Esna earlier this year, Avaya now permits people to access communications from inner browser-primarily based purposes akin to Salesforce, Google for Work, Microsoft 365 and others, putting off the need for them to movement in and out of distinct applications and as a result streamlining work streams and display monitors. Avaya Engagement development Platform allows for developers to make use of a simple tool to tightly integrate communications into company processes and contextual facts to additional streamline workflows and increase productivity.
quotes "The expectation of simplicity, best and pace of implementation for telephony is bigger than some other expertise. it's been a driving component in every thing we do even as business communications technologies grew into multimedia applications over any device. We proceed to set new benchmarks in constructing and offering the communications event that engages the realm's groups."Gary E. Barnett, SVP and GM, Avaya Engagement options
October 7, 2015 Gartner Magic Quadrant for corporate Telephony http://www.gartner.com/reprints/avaya-v11?id=1-2PDB59H&ct=151008&st=sb
Tags: Avaya, enterprise communications, unified communications, telephony, Gartner, Magic Quadrant, chief, contact core
word: Gartner doesn't endorse any vendor, product or carrier depicted in its analysis publications, and does not suggest know-how users to select only these vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's analysis firm and may not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with recognize to this analysis, including any warranties of merchantability or health for a selected goal.
About Avaya Avaya is a number one provider of options that allow customer and group engagement throughout numerous channels and gadgets for more desirable client journey, elevated productiveness and stronger economic efficiency. Its world-category contact center and unified communications technologies and features can be found in a wide variety of flexible on-premises and cloud deployment alternatives that seamlessly combine with non-Avaya functions. The Avaya Engagement ambiance allows third parties to create and customize enterprise purposes for aggressive knowledge. The Avaya textile-based mostly networking solutions help simplify and accelerate the deployment of enterprise essential applications and services. For greater advice please visit www.avaya.com.
certain statements contained during this press unlock may be forward-looking statements. These statements may well be recognized by way of forward-searching terminology similar to "assume," "consider," "proceed," "could," "estimate," "expect," "intend," "might also," "may," "plan," "skills," "predict," "may still" or "will" or different similar terminology. we've primarily based these ahead-looking statements on our latest expectations, assumptions, estimates and projections. whereas we consider these are competitively priced, such forward looking statements involve primary and unknown dangers and uncertainties, many of which can be past our manage. These and other critical factors can cause our specific results to differ materially from any future results expressed or implied by using these forward-searching statements. For a list and outline of such dangers and uncertainties, please discuss with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or responsibility to replace or revise any forward-searching statements.
All trademarks identified by ®, TM, or SM are registered marks, logos, and service marks, respectively, of Avaya Inc. All other logos are the property of their respective owners
comply with Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya connected blog.
SAN FRANCISCO--(enterprise WIRE)--Riverbed technology (NASDAQ:RVBD), the leader in software performance infrastructure, these days introduced that its SteelCentral™ UCExpert 5.0 is compliant with key unified communication options from Avaya. UCExpert 5.0 helps be certain the efficiency of enterprise-crucial VoIP communications and identifies problems before users note, cutting back downtime through proactive management of a corporation’s UC environment. it is now compliance-confirmed with the aid of Avaya for compatibility with Avaya air of secrecy® communique supervisor 6.3 and Avaya charisma software Enablement features 6.three.
Tweet this: Riverbed SteelCentral UCExpert 5.0 is compliant-established through Avaya for unified communique solutions: http://rvbd.ly/1GiiW3E
using automated trying out with genuine phones, configuration administration, and far flung troubleshooting, Riverbed helps the entire UC lifecycle for Avaya deployments devoid of requiring end-person involvement.
“businesses are consuming a lot of elements to deploy commercial enterprise unified communications structures and successful deployment is measured towards the high-quality of the end person experience. UCExpert 5.0 helps to make sure a success deployments and to alleviate any unforeseen efficiency considerations, that could in the reduction of productivity and ROI through providing the guidance critical to bear in mind the scope and root cause,” said Nik Koutsoukos, senior director product advertising and marketing, SteelCentral. “SteelCentral UCExpert 5.0 permits groups to cut back expenses, increase productivity, and proactively manipulate the finished lifecycle – deployment, trade, and ongoing administration – of their unified communications atmosphere.”
“through finishing compliance trying out, Riverbed gives Avaya consumers access to the newest innovations that can assist them hold premier performance for their company-important VoIP communications equipment,” observed Eric Rossman, vice chairman, Developer family members, Avaya. “expertise companions like Riverbed help consumers with ease and cost-comfortably comprise new know-how into their business, and uncover new percentages for getting greater out of their communications infrastructure.”
Riverbed is a technology companion in the Avaya DevConnect program—an initiative to boost, market and sell creative third-party items that interoperate with Avaya know-how and lengthen the cost of an organization’s funding in its community. As a technology associate, Riverbed is eligible to submit products for compliance trying out by the Avaya answer Interoperability and test Lab. There, a group of Avaya engineers develops a finished examine plan for every software to verify whether it's Avaya suitable. Doing so allows for agencies to confidently add foremost-in-classification capabilities to their community while not having to change their current infrastructure—speeding deployment of recent applications and cutting back both community complexity and implementation expenses.
businesses can view demonstrations of SteelCentral UCExpert at booth #1929 at business connect 2015, March sixteen-18.
Riverbed SteelCentral and the Riverbed software performance PlatformTM
UCExpert is a part of the Riverbed SteelCentral product family. SteelCentral is a efficiency management and control suite that combines person adventure, application, and network performance management to provide the visibility necessary to diagnose and treatment concerns before end users word an issue, call the help desk, or soar to yet another net web page out of frustration. Riverbed SteelCentral is a component of the Riverbed software efficiency Platform™, an entire platform that gives CIOs the visibility to convey, control, and optimize all IT resources throughout the hybrid business.
connect with Riverbed
Riverbed, at more than $1 billion in annual salary, is the leader in utility efficiency Infrastructure, providing probably the most comprehensive platform for the hybrid commercial enterprise to be certain applications operate as expected, records is all the time purchasable when essential, and efficiency issues will also be proactively detected and resolved earlier than impacting enterprise performance. Riverbed enables hybrid firms to radically change utility performance right into a aggressive abilities by way of maximizing employee productiveness and leveraging IT to create new sorts of operational agility. Riverbed’s 25,000+ purchasers include ninety seven% of each the Fortune a hundred and the Forbes world one hundred. study extra at www.riverbed.com.
Riverbed and any Riverbed product or provider identify or brand used herein are emblems of Riverbed expertise, Inc. All different emblems used herein belong to their respective house owners.
Avaya is a leading issuer of options that permit consumer and crew engagement throughout assorted channels and gadgets for more desirable consumer adventure, elevated productiveness and more desirable financial performance. Its world-category contact middle and unified communications technologies and capabilities can be found in a wide variety of flexible on-premise and cloud deployment alternatives that seamlessly combine with non-Avaya purposes. The Avaya Engagement environment enables third events to create and personalize business functions for aggressive capabilities. Avaya’s textile-primarily based networking options help simplify and speed up the deployment of business important applications and capabilities. For extra guidance please seek advice from www.avaya.com.
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Avaya CallPilot(TM) Implementation
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Notice Type: Combine Solicitation
Posted Date: 14-SEP-17
Office Address: Department of Homeland Security; Federal Emergency Management Agency; Preparedness Branch; Office of Acquisition Management16825 South Seton Avenue Emmitsburg MD 21727
Subject: Telephone Maintenance/Repair
Classification Code: S - Utilities and housekeeping services
Solicitation Number: HSFE20-17-Q-0079
Contact: Sarah J. Huwig-Leister, Contract Specialist, Phone (301) 447-1053, Email [email protected] - Kimberly A Logue, Contracting Officer, Phone (301) 447-1266, Fax (301) 447-1092, Email [email protected]
Place of Performance (address): DHS/FEMANational Emergency Training Center 16825 South Seton Avenue Emmitsburg, MD
Place of Performance (zipcode): 21727
Place of Performance Country: US
Description: Department of Homeland Security
Federal Emergency Management Agency
This is a combined synopsis/solicitation for commercial items/services prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. Quotes are being requested and a written solicitation document will not be issued. It is incumbent upon contractors to monitor the FedBizOpps web page (https://www.fbo.gov) for any/all subsequent amendments. FedBizOpps also contains an option for automatic notification services. This combined synopsis/solicitation document and the incorporated provisions and clauses it contains are those in effect through Federal Acquisition Circular (FAC) 2005-92. The NAICS code for this requirement is 811213 Telephone equipment repair and maintenance services without retailing new telephone equipment. The size standard is $11.0 million. This acquisition is restricted to small business concerns.
The Department of Homeland Security (DHS)/Federal Emergency Management Agency (FEMA)/National Emergency Training Center (NETC) has a requirement to provide the United States Fire Administration , (USFA) repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related equipment made by Avaya including software upgrades as they are made available by Avaya. The software is Version: 3621, Release 765 P +.
FEMA will consider proposals submitted by all small business offerors who can provide these services.
The period of performance will be twelve (12) months from effective date of award base period. The award will contain a base period with four (4) each 12 month option periods.
See the attached Statement of Work (SOW), Attachment A, for details.
The quoted price shall represent the total price (fixed price proposed for all services) for the base period as well as a separate total price for each option period. In addition each offeror shall submit a proposed partial payment schedule for consideration and approval by the government. Proposed partial payments shall not exceed one (1) per month. A purchase order in the amount sufficient to cover costs quoted for services specified will be issued to the lowest priced, technically acceptable (LPTA) responsible offeror. Technical and/or administrative questions must be submitted in writing to [email protected] no later than 10:00 a.m. EST, Monday, September 18, 2017. Individual responses will not be given. Responses to all inquiries will be published by amendment to the solicitation and posted to FedBizOpps. Inquiries and information received after the established deadline will not be considered for this particular acquisition. Oral communications are not acceptable in response to this notice. Only written inquiries will be accepted. E-mail questions/inquiries must be in MS Word or Excel format.
This is a combined synopsis/solicitation (HSFE20-17-Q-0079).
Quotations must be submitted electronically. All offers must contain a summary of maintenance services and procedures proposed to successfully complete this requirement. When responding please include the solicitation number HSFE20-17-Q-0079 on the subject line of your email message. All documents submitted must be in MS Word, Excel or PDF format. Total size for all proposal material cannot exceed 10MB. Any file larger than 10MB is too large to be accepted by the FEMA email system. All quotations are due no later than 5:00 p.m. EST, Thursday, September 21, 2017 to the following e-mail address: [email protected]. Receipt of quotations will be acknowledged by return email.
EVALUATION FACTORS FOR AWARD: The Government intends to award a commercial purchase order resulting from this solicitation to the lowest priced, technically acceptable responsible offeror. The intended commercial purchase order will contain a twelve (12) month base period and four (4) each twelve (12) month option periods. The technical and past performance factors, factors A and B below, when combined are approximately equal to price. The factors identified below will be the evaluation factors used to evaluate all offers received. Quotes must be specific in details and clearly identify all the government requirements.
A. Technical - (1) Offerors shall provide in sufficient detail a technical quote that demonstrates the offeror's experience in providing services similar in nature and scope to this requirement, and must be within a 50 mile radius of the NETC Facility located at 16825 South Seton Avenue, Emmitsburg, Maryland 21727. In addition, the quote must meet or exceed each of the requirements identified in the Statement of Work (SOW) provided below. The offeror must demonstrate ability to provide the requested services as described in the SOW. Technical quote shall include a summary of proposed maintenance services and procedures to successfully complete the requirements of the SOW.
Additional Technical Factors for Evaluation:
Demonstrated Knowledge and Experience with the following:
* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 Element Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;
Avaya trained personnel with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for large multi-group systems.
Demonstrated experience on a Nortel CS-1000M with FIJI Fiber Junction Interface
Demonstrated experience on Call Pilot Voice Mail and Application Builder (M-Gate connections)
Demonstrated experience with Nortel VoIP
Demonstrated experience with Emerson NetSure 701 Charger/Rectifier/Battery Bank.
Demonstrated experience with Remote Fiber IPE shelves
(2) Offerors must be actively registered with the System for Award Management (SAM) system prior to award per Federal Acquisition Regulation (FAR) 4.1102. Failure to be actively registered will result in disqualification from award consideration. Further information may be obtained at website https://www.sam.gov.
B. Past Performance - Offerors shall provide two (2), past performance references for contracts of similar requirements including size and complexity held within the last five (5) years. Past Performance information shall contain the names and phone numbers of the contracting officer or other individual who can verify past performance information. In the case of an offeror without a record of relevant past performance the past performance will receive a neutral rating, however, offerors with relevant Past Performance that fail to provide it will be removed from consideration for award.
C. Price - Offerors shall provide pricing in response to this solicitation. Fixed pricing for all services identified in the SOW, for the base period and separate pricing for each option period shall be included in the offerors quote. Offer shall include evidence of commercial pricing available to the general public. Payments will be made to the contractor in accordance with the invoice clause that will be included in the contract and will not exceed one (1) payment per month
The offeror's initial proposal shall contain the offeror's best quote from a price and technical standpoint for the base period as well as each of the four (4) option periods. The offeror's quote shall price the base period and each option period separately, identified as follows:
Contract Period-- Quantity-- Unit------ Unit Price-- Total
Base Period-- 12-- Mths-- $-- $ Option Period 1-- 12-- Mths-- $-- $ Option Period 2-- 12-- Mths-- $-- $ Option Period 3-- 12-- Mths-- $-- $ Option Period 4-- 12-- Mths-- $-- $ The Government intends to evaluate offers and award a purchase order without discussions, but reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government reserves the right to make no award as a result of this solicitation.
PROVISIONS AND CLAUSES: All referenced FAR provisions and clauses may be accessed electronically at http://farsite.hill.af.mil/vffar1.htm and HSAR provisions and clauses may be accessed electronically at http://farsite.hill.af.mil/VFHSARA.HTM.
Of the available clauses, the following apply and are incorporated by reference: 52.212-1, Instructions to Offeror -- Commercial Items (Jan 2017). The clause 52.212-4, Contract Terms and Conditions -- Commercial Items (Jan 2017) applies to this acquisition and is incorporated by reference. The clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items (Jan 2017); 52.233-3, Protest After Award (Aug 1996); 52.222-50, Combating Trafficking in Persons (Mar 2015); 52.222-3, Convict Labor (June 2003); 52.222-21, Prohibition of Segregated Facilities (Apr 2015); 52.222-26, Equal Opportunity (Sep 2016); 52.222-35, Equal Opportunity for Veterans; (Oct 2015); 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014); 52.222-37, Employment Reports on Veterans (Feb 2016); 52.225-1, Buy American Supplies (May 2014); 52.225-2, Buy American Certificate (May 2014); 52.225-3, Buy American Free Trade Agreement-Israeli Trade Act (May 2014); 52.232-18, Availability of Funds (Apr 1984); 52.232-33, Payment by Electronic Funds Transfer System for Award Management(Jul 2013).
The following clauses apply and will be included in full text in any resulting award document: 52.209-10 Prohibition on Contracts with inverted domestic corporations (Nov 2015); 52.217-8 Option to Extend Services (Nov 1999); 52.217-9 Option to Extend the Term of the contact (Mar 2000); Billing Instructions; Invoice Approval; Identification of Government Officials; Invoice Instructions; Notice of Filing Requirements for Agency Protests; NARA Records Management Language for Contracts; HSAR 3052.212-70 Contract Terms and Conditions Applicable to DHS Acquisition of Commercial Items (Sept 2012) ATTACHMENT A September 14, 2017
STATEMENT OF WORK TELEPHONE MAINTENANCE/REPAIR
The United States Fire Administration (USFA) has a requirement for a maintenance contract that provides software technical assistance, support, repair, and replacement of any and all communication parts required in the event of a system failure to USFA Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephone Manager server, and related equipment made by Avaya.
This requirement is needed to provide the United States Fire Administration , USFA repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related equipment made by Avaya. The software is Version: 3621, Release 765 P +. This contract will assure continuity of operations during unforeseen outages with minimum down time. The contract will also provide software upgrades as they are made available by Avaya that will insure USFA's ability to stay current with ongoing technological advancements.
WORK TO BE PERFORMED BY CONTRACTOR
CONTRACTOR QUALIFICATIONS AND REQUIRED TASKS
MINIMUM QUALIFICATIONS. The contractor shall be located within a 50 mile radius of the National Emergency Training Center (16825 South Seton Avenue, Emmitsburg, Maryland 21727) and be a Sapphire status or higher member of Avaya Partnership program. Contractor Technicians shall be Avaya trained with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for large multi-group systems. This minimum qualification requirement shall remain in effect for the duration of the contract.
REQUIRED TASKS. The contractor shall provide the United States Fire Administration, USFA the following required coverages for the communications system:
24/7/365 provide help-desk technical support to address an "outage".
24/7/365, 15 Minute First Response (telephonic) to emergency calls (generally major outage related) with an on-site visit within two hours, or as the Government makes the site available during routine and non-duty hours. Resolution of the non-performance issue shall transpire within 24 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.
Two hour First response (telephonic) to non-emergency calls (generally minor outage or technical question related) with an on-site visit by the end of the business day so long as the contractor receives the Government non-emergency call three hours prior to the end of the business day, and, is granted Government site access (routine duty hours) during the Government three hour advance notification lead time period. If the Government notification does not meet the three hour lead time requirement, the contractor shall provide on-site response the next business day when the Government opens for routine duty hours. For example, if the Government calls at 4:00 p.m. on Tuesday, the contractor shall be on-site when the facility opens at 8:00a.m. on Wednesday, to meet this requirement. Resolution of the non-performance issue shall be completed within 48 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.
The contractor shall provide the Government with 24/7/365 capability to enter on-line technical questions or work requests. In addition, the contractor show provide on-line service ticker tracking so as to enable the Government to track status of an entered on-line technical questions or work request.
On site repair visits during non-business hours shall be coordinated with USFA to guarantee proper access. All service effecting repair or software upgrades that requires system interruption shall be coordinated with the Contracting Officer's Representative (COR), or USFA communication technicians as appropriate to meet system resolution deadlines for major or minor outages.
Any on-site visits for major or minor alarms during normal or off-duty business hours will require prior notification to USFA communication technicians to ensure switch room access.
All software upgrades if available to fix a known issue during the term of the contract shall be performed during non-business hours with a contractor 48 hour advanced written or telephonic notification. Any software upgrades shall be uploaded within seven business days, or as is customarily made available to the commercial marketplace. THE EXCEPTION, will be if and when the upgrade shall necessitate the additional purchase of HARDWARE. In such instances, the contractor shall notify the Government Contracting Officer's Representative within 24 hours of the software availability. In such instances, the Government will procure any hardware under a separate procurement, if the Government should elect to want the given upgrade under this contract. The contractor will then have seven business days to upload the software, or as is customarily made available to the commercial marketplace, once the Government has provided evidence that it has purchased the required hardware.
The contractor shall manage and apply all applicable patches/updates to the covered equipment in coordination with USFA.
The contractor shall replace all defective hardware to include cards and system boards as part of this maintenance coverage. The contractor shall stock all necessary cards and system boards required for repair of the phone system.
The contractor shall also cover under this maintenance plan the Emerson NetSure 701 Charger/Rectifier/Battery bank backup system and call pilot tape backup system and internal modem.
The contractor shall perform quarterly maintenance visits.
Maintenance of actual physical phones is not required under this contract.
The Contractor shall provide maintenance, software upgrades, parts and labor for the following:
* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 Element Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;
The contract shall include any software releases known to fix or repair an issue or bug within the system.
USFA will provide access to the location of the Nortel system in Building E.
USFA staff will execute the adds, moves, or changes to the existing telephone system.
MISCELLANEOUS. Additional information is as follows:
USFA provides a dial-in modem. The Government will provide any upgrade as required during the term of the contract.
GOVERNMENT REVIEW AND ACCEPTANCE OF DELIVERABLES:
The USFA COR will review the adequacy of any and all replacement parts required during the span of the contract. The Government shall be informed of any software release upgrades prior to the contractor installing. Final acceptance of all deliverables will occur after system installation and implementation of all software/hardware is shown to work within USFA s communication structure.
CONTRACTOR POINT OF contact: The contractor shall provide a primary and secondary point of contact within 10 business days of contract award. This includes names, phone number(s) and e-mail addresses. The primary point of contact shall provide required ongoing communication as required to ensure Government continuity. Attachment B: USFA Nortel PBX Information
USFA Nortel PBX Information
MAINTENANCE COVERAGE for the MERIDIAN 1000M MULTIGROUP COMMUNICATIONS SYSTEM
* SYSTEM PRORERTIES: * Nortel 1000M Multigroup system located in Bldg E-007 Operation software - Succession 7.65 * FNF Fiber packet * CP PIV - Pentium M 1.1 GHz processors IP Successions Kit with Signal Server
* CONNECTIVITY: Fiber Remote IPE Module located in Bldg J-basement
* Base systems - 1 * PRI / Trunk Seats - 184 * Mail Seats - 838 * Voice Seats - 1630 * OTM Seats * ACD Seats 60 * Symposium Seats * Processors / Signaling Servers 3 * MIRAN Application Processors * MIPCD Application Processor Ports * MICB Application Processor Ports 2 * Digital /IP Telephones 1 * Analog Devices (labor only) * SEB Monitoring * Avaya/Nortel Software Support (PASS) 1 * Paging Systems * Channel Service Units 4
* Call Pilot Voice Mail system: Version 5.00.41.167 * Total mailboxes built: 893 * Capability: 3500 * Recording Hours Capability: 2400
Avaya Holdings Corp., a leading provider of communications solutions for the healthcare industry, today announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences.
CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system with more than 600 centers, including community hospitals, walk-in clinics and health ministries across the United States and Latin America, and has been an Avaya customer for more than twenty years. With its recent partnerships with Trinity Mother Frances and Good Shepherd Health Systems, they were facing multiple challenges integrating these new facilities while still delivering a differentiated and enhanced healthcare experience.
In April 2017, CHRISTUS Health turned to Avaya to help craft a long-term digital transformation plan to streamline and harmonize their care team and staff’s ability to engage and communicate with patients to optimize their experiences. The company’s existing mix of legacy Mitel, ShoreTel, and Cisco systems was creating a logistically impractical and inefficient environment that was costly to maintain. CHRISTUS Health chose an Avaya communications platform to begin migrating and consolidating their extensive network to Avaya’s IX Digital Contact Center solutions, with the full implementation to be completed in 2020.
“CHRISTUS Health strives to provide innovative health and wellness solutions that improve the lives of individuals and communities,” said Lynn Gibson, CHRISTUS Health VP & CTO. “We partnered with Avaya based on experience and flexibility proven by our two-decade long partnership. We can have peace of mind with Avaya’s advanced solutions that allow us to improve efficiency, increase revenue, and enhance both our Associate and patient experiences, all while allowing us to remain a leader in the ever-changing healthcare landscape.”
“An open, flexible communications solution with omnichannel, automation and analytics is critically important to the successful digital transformation of healthcare systems,” said Tara Mahoney, Senior Director, Global Healthcare Practice Leader, Avaya. “Avaya and CHRISTUS Health, together, developed an innovative plan to help transform patient and care team experience, leveraging communications solutions to increase efficiency and drive growth.”
To learn more about Avaya’s Healthcare solutions visit us at booth #6541 at the HIMSS Global Conference & Exhibition 2019 at the Orange County Convention and Exhibition Center in Orlando, FL from February 11-15.
About CHRISTUS Health
At CHRISTUS Health (christushealth.org), we deliver a complete healing experience that respects the individual. We serve our communities with dignity. And with a good deal of admiration. CHRISTUS Health is a Catholic, not-for-profit system made up of more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries. We are a community 45,000 strong, with over 15,000 physicians providing individualized care. Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, our mission is to extend the healing ministry of Jesus Christ to every individual we serve.
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (avaya.com). For over one hundred years, we’ve enabled organizations around the globe to win by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Cautionary Note Regarding Forward-Looking StatementsThis document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Contact: Kay Kiser - CHRISTUS HEALTHE: Katy.kiser[.]christushealth.org.
BASKING RIDGE, NJ--(Marketwire - 12/13/10) - Avaya, a global leader in enterprise communications systems, software and services, today announced new capabilities and customers for Avaya Agile Communication Environment™ (ACE), Avaya's software solution for embedding real-time communications into business applications. Using Avaya ACE, organizations across industries are finding it easier to create communications-enabled business processes (CEBP) that streamline business collaboration, speed workflows and reduce costs.New capabilities in Avaya ACE Release 2.3 include:
Richer integration with Avaya Aura® through a broad set of packaged applications and Web services available on the Avaya Aura platform.
A new client-side add-in for Microsoft Communicator that allows employees to click-to-call from online or premises-based Microsoft Communicator clients and engage in the conversation using their Avaya desktop phones. This cost-effective, streamlined, single-client experience is backed by Avaya Aura's industry-leading security, reliability and functionality and can be integrated under the Microsoft Office Communications Server standard client access license(1).
A packaged application to embed voice in the latest release of IBM® Lotus Notes® and Sametime®. Employees can click-to-call and see telephony presence from within Lotus Release 8.5.1 while using deskphones from Avaya or other vendors.
A new toolkit for Avaya Aura that gives IT developers more control designing communications sessions whereby multiple actions can be triggered by specific criteria during the call setup. For example, a legal firm could build an application that identifies a client's incoming call, automatically records the call, sends the recording to a transcription service and bills the client.
Avaya ACE can reduce development times for CEBP solutions by as much as 80 percent over traditional CTI methods. Programmers with limited communications expertise can easily embed real-time communications in business applications and workflows using Avaya ACE's Web Services, open standards and packaged applications, and can use virtually any modern development environment to build applications that integrate with communications systems from a variety of vendors."Unified communications solutions alone provide significant value; however, when they are used to accelerate the business their value is multiplied," said Brent Kelly, senior analyst and partner, Wainhouse Research, LLC. "Companies need tools like Avaya ACE that let software developers easily embed real-time communications and collaboration capabilities in line of business and customer-facing applications. This is where companies can see tremendous ROI on their investment in a UC environment."Customers Reap Advantages of Avaya ACE Avaya ACE drives delay out of business processes by allowing organizations to easily automate communications-intensive procedures and tasks. In healthcare, Florida Hospital used Avaya ACE to improve its regulatory compliance process methodology and reduce the time nurses spend on associated administrative tasks. Florida Hospital has approximately 200 emergency code carts that require one to two system checks per day. A new desktop application developed using Avaya ACE communication-enables the record-keeping and notification requirements for these checks. Now, once a nurse inspects a cart the application immediately contacts the appropriate departments concerning any code cart component failures to ensure prompt maintenance and eliminate time spent calling the department to correct the issue. By using Avaya ACE with automated reminders and electronic reporting, the hospital expects to decrease the time taken by this routine task and focus it on time with the patient."Our hospital is always looking for ways to improve patient safety and make our processes more efficient. By integrating communications with our emergency equipment management system, this solution gives us increased accountability with safety compliance processes," said Jason Aspinwall, director, Clinical Applications, Florida Hospital.The City of Saint John in New Brunswick, Canada integrated its existing communications system and service provided by Bell Aliant with Microsoft OCS 2007 using Avaya ACE. The city calculates this implementation reduced operating costs by 29 percent compared to other integration alternatives. According to Ian MacKinnon, manager of Information Technology for the City of Saint John:"A flexible, advanced and reliable IT and communications infrastructure is crucial to our municipal government business operations. The latest in unified communications products and services such as those provided by Avaya and Bell Aliant are key to enabling our workforce with current and future productivity improvements."Avaya ACE Enable Channel Partners to Deliver Superior Solutions to Customers Avaya Connect channel partners are taking advantage of Avaya ACE packaged applications and the developer toolkit to build differentiated CEBP solutions for their customers. Bell Aliant, one of North America's largest Service Providers and an Avaya channel partner, has worked closely with Avaya to help business customers understand the value of CEBP:"Adding communications functionality to business applications easily and affordably allows enterprises to create innovative solutions and models that can differentiate their business in terms of service, savings or productivity," said Joe Mosher, vice president, Marketing, Bell Aliant. "Bell Aliant will participate in this emerging growth market by making these application capabilities available through various approaches, including both hosted and custom solutions."Sabio, a UK-based, leading Avaya channel partner certified at the Platinum level, successfully integrated Avaya ACE capabilities into a proof of concept environment within a few days. Sabio sees value in Avaya ACE developer toolkits for reducing integration costs and allowing high level communication functions to be easily incorporated into end customer applications.
CROSS Telecom, a Platinum-certified Avaya Connect channel partner, sees great potential for innovation with Avaya ACE toolkits. According to David Lover, CTO for CROSS Telecom:"With Avaya ACE you have the concept of a communications mashup. You can take the services provided by different components such as voicemail, web portal, or contact center and combine them together right away to create an application that is totally new, totally unique, and totally different from anything a manufacturer would typically give you in 18 months."Avaya has a broad ecosystem of partners for delivery of innovative solutions that address an organization's business, end user, and infrastructure needs. Avaya Professional Services, members of the Avaya DevConnect program, service integrators and IT groups are creating mainstream communications-enabled applications designed to help organizations ride the next wave of business process improvement.Additional Resources: Whitepaper: Assessing the Opportunity for Communication-Enabled Business Solutions: Five Key Considerations http://bit.ly/hkoD2vVideo case study: Avaya ACE and IBM Lombardi Communications Enabled Business Processes http://youtu.be/_wKBw5UZR5cAbout Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Some of the key factors that could cause actual results to differ from our expectations include: our ability to develop and sell advanced communications products and services, including unified communications, contact center and data solutions; our ability to develop our indirect sales channel; economic conditions and the willingness of enterprises to make capital investments; the market for advanced communications products and services, including unified communications solutions; our ability to remain competitive in the markets we serve; our ability to manage our supply chain and logistics functions; the ability to protect our intellectual property and avoid claims of infringement; our ability to effectively integrate acquired businesses into ours; our ability to maintain adequate security over our information systems; environmental, health and safety laws, regulations, costs and other liabilities; the ability to retain and attract key employees; risks relating to the transaction of business internationally; pension and post-retirement healthcare and life insurance liabilities; and liquidity and our access to capital markets. We caution you that the foregoing list of important factors may not contain all of the material factors that are important to you. For a further list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.1. Integrations between Microsoft OCS and advanced voice communication systems from other vendors require customers to purchase the Enterprise client access license from Microsoft.