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7230X exam Dumps Source : Avaya Aura Communication Applications Support
Test Code : 7230X
Test Name : Avaya Aura Communication Applications Support
Vendor Name : Avaya
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Avaya Avaya Aura Communication Applications
Editor's observe: this text is a part of a buying e book on unified communications. The facets in this sequence describe the evolution of UC, its use cases and the important criteria to consider when buying a UC product. The collection additionally compares the desirable UC items in the market. this article gives a top level view of Avaya UC items.
together with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya aura Platform, which comprises a number of UC components designed so as to add certain functionality to the commercial enterprise verbal exchange and collaboration infrastructure, bettering the UC event for clients of any company dimension.
The Avaya UC platform is a flexible and modular solution, integrating voice, statistics, video, net conversation functions, mobility and a lot of extra services.
communique manager provides UC groundwork
The Avaya air of mystery conversation manager is a core element of the Avaya UC platform and the foundation for supplying true-time voice, video, messaging, mobility and different UC services.
The communication supervisor registers and continues all Session Initiation Protocol (SIP) endpoints, name routing, name queuing, prioritization of voice and video calls and a good deal extra. The product also has built-in conferencing and speak to middle purposes -- correct for companies with name facilities and demanding conferencing needs.
The communication supervisor presents greater than seven hundred aspects that can be found to all clients, no rely where they are working from, together with office users and faraway users working from domestic or on the road.
With this product, SIP and H.323 are fully supported, along with different business-average protocols. reference to PSTN and ISDN services is viable using Avaya's media gateways, such because the Avaya G250. These media gateways work pretty a great deal the same means as most companies', connecting to the air of mystery verbal exchange manager and offering inbound and outbound name routing to PSTN and ISDN functions.
vital environments can also have a second verbal exchange supervisor put in, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the unlucky adventure that each servers are down, users will immediately register to the media gateway -- if accessible -- and have entry to basic telephony capabilities except the servers are restored.
The communique supervisor is offered as a standalone hardware application server or a virtualized utility. It runs on a pink Hat enterprise Linux working system, offering increased reliability, velocity and smaller hardware requirements, as hostile to other non-Linux-primarily based techniques.
The communique manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable answer for small to higher firms.
Session supervisor controls calls and charges
The Avaya air of secrecy Session supervisor is the core of Avaya's SIP-based structure, unifying all Avaya UC functions. charisma Session supervisor integrates with Avaya's aura verbal exchange supervisor, media gateways, messaging services, session border controller, conferencing, contact center and greater, making a centralized infrastructure that helps reduce the entire can charge of ownership and administration fees.
The aura platform can healthy groups of any measurement, however appears well-applicable for significant businesses with numerous websites and lots of VoIP equipment.
Avaya's aura Session supervisor has the interesting means to enable business-broad dial plans across distinctive supplier PBX environments. it could actually create systemwide community routing rules to route calls in a value-productive method using least-cost routing methods, option routing, time-of-day routing, toll avoidance and more.
Session manager is in reality an commercial enterprise product, as it can support up to 250,000 SIP clients, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and a lot of greater. It helps connectivity to Cisco, Siemens, Alcatel-Lucent and different third-birthday celebration PBXs, making it flexible and simple to integrate with existing infrastructure.
With a tolerance of up to 1,000-millisecond (ms) circular-commute delay -- from the supply to the destination and again -- it's relevant for basically any network environment, even satellite connections, which usually fluctuate between 600 to 900 ms circular-travel delay.
Presence functions appears to boost collaboration
Avaya's air of mystery Presence functions is an Avaya UC server designed to assist clients collaborate greater conveniently through gathering and broadcasting presence tips throughout all clients linked to the air of secrecy Platform. the use of the presence advice, clients can see who is busy, faraway from their desk, on the mobile, doesn't are looking to be disturbed, or without problems no longer available, for this reason saving time.
air of secrecy Presence services are primarily used to energy different Avaya presence and speedy messaging valued clientele, adding greater cost and performance to them and delivering full UC functions. Some software examples encompass Avaya Communicator (softphone); Avaya charisma Agent computing device; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 collection and 96X1 series.
One critical feature is that Avaya's charisma Presence functions offers full assist of each the primary and XMPP protocols, which capability groups can use the presence software of their alternative.
Like most of Avaya's servers, air of mystery Presence features runs beneath the purple Hat business Linux operating equipment, notwithstanding the system requirements are just a little greater. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of reminiscence, and round 1 TB tough drive space. The equipment helps virtualization by means of the VMware platform and permits up to eight Presence carrier nodes to be existing directly.
every Presence service node can guide up to 16,000 SIP users and H.323 users, whereas this number can raise to 250,000 SIP and H.323 clients with a twin cluster of eight nodes.
Messaging server converts voicemail to text
Avaya's aura Messaging server is yet another component of the Avaya UC platform. With air of mystery Messaging, groups can have speedy and straightforward entry to messages. essential new messages can alert personnel and help hold excessive customer service specifications in any category of business.
air of secrecy Messaging is greater than an easy messaging and voicemail server. It contains advanced services, comparable to Speech Auto Attendant, which enables callers to claim a name as an alternative of coming into an extension; Notify Me, which sends textual content messages and e-mail notification whereas calling the user; Voice cognizance, which permits users to say names to handle voicemail messages; and many more functions.
every other neat features encompass Speech-to-textual content, which converts voicemail to text and offers it to a consumer's e-mail; Self-Administration so users can manage their alternatives via a supplied net portal; information superhighway Message entry Protocol aid, which allows for organizations to make use of their favored email client; and Avaya one-X Speech, which gives users the energy to control their voice messages, electronic mail and calendar via verbal instructions.
air of mystery Messaging can run on a standalone server or a supported virtualized environment equivalent to VMware. Redundancy is also accessible the use of the N+1 redundancy configuration.
Deployment of air of mystery Messaging provides two paths: commonplace Messaging server where a single server combines the position of an utility and storage server, or excessive storage means Messaging server the place it serves as a huge storage server that can guide a bigger variety of mailboxes.
aura Messaging can help up to twenty,000 clients and 300 ports, reckoning on the deployment configuration.
virtual application manager available for gratis
As with most UC solutions, Avaya's aura platform and components fully help virtualization to make sure hardware consolidation and lower hardware funding. youngsters, Avaya also presents its digital software supervisor -- a management interface that permits the installation and protection of Avaya VMware-powered virtualized purposes.
With the digital software supervisor, directors are now in a position to install and retain Avaya virtualized purposes (OVA information) with out the need for vCenter. The virtual application manager is offered at no additional charge. it be installed with the vSphere client and offers an interface to manage and help the Avaya virtualized applications.
Avaya's products are available through its website or channel partners. With its range of core add-ons and extensions, the charisma platform can fit businesses of any measurement, but seems neatly-perfect for big corporations with dissimilar sites and a whole lot of VoIP machine.
October 12, 2009 05:30 ET
New Avaya aura™ solution for groups With up to 2400 employees is without doubt one of the First to use Virtualization expertise to Simplify precise-Time Communications, cut back vigour and Hardware
BASKING RIDGE, NJ--(Marketwire - October 12, 2009) - Unified communications and collaboration just became extra useful for midsize enterprises. Avaya these days introduced Avaya aura™ midsize solution for enterprises, a single-server, unified communications answer for corporations as small as a hundred employees and scalable up to 2400 clients and 250 locations. the brand new answer reduces complexity, saves funds and puts advanced unified communications and speak to facilities inside effortless reach.
The Avaya air of secrecy midsize answer for firms is likely one of the first within the industry to use requirements-based mostly virtualization know-how for actual-time communications. Virtualization -- using utility to enable a single piece of hardware to run diverse functions on the equal time -- might be the de facto components for Avaya to deploy applications going ahead.
called Avaya air of secrecy device Platform, this pleasing, actual-time virtualization technology permits unmodified models of Avaya communique supervisor, Voice Messaging, SIP Enablement capabilities, utility Enablement capabilities, Utility features and Media services to be deployed on a single server. The Avaya air of mystery midsize answer for businesses makes use of device Platform with regular, industrial servers licensed through Avaya to convey the security, scalability and resiliency which companies need for his or her mission-essential communications.
The advantages of the Avaya air of secrecy midsize solution for businesses encompass:
-- up to 75 percent discount in hardware, vigour and cooling and
upkeep requirements for a low total charge of ownership and a extra
environmentally pleasant strategy
-- Simplified installing and ongoing management with built-in
services for directors, effective wizards and self-use administration
enable the total solution to be remotely deployed in 1-2 hours.
-- high resiliency with built in far off monitoring, no single element of
failure and an not obligatory backup server for redundancy
"when we launched Avaya air of secrecy in may additionally, it provided a leap forward solution for colossal corporations trying to run their unified communications and make contact with middle programs greater correctly," stated Alan Baratz, president, international Communications systems and senior vice chairman at Avaya. "With the release of Avaya aura midsize answer for corporations, we provide the equal, excessive-performing functionality to even more agencies."
purchasers can additionally simply add Avaya Contact middle express (CCE), a multi-channel contact core answer for mid-size businesses to deliver sophisticated consumer service capabilities the use of an array of features together with a unified laptop screen, superior multimedia tools and integration to CRM utility including Microsoft Dynamics™ CRM. The CCE common administration device will soon be more advantageous to let businesses manipulate the contact middle-linked records and capabilities of Avaya air of secrecy conversation supervisor from within CCE.
The Avaya air of secrecy midsize solution for corporations comes in both average and business variants. enterprise edition includes the Avaya Unified Communications All Inclusive end-user package; companies using ordinary version can buy the equipment for $60 per person. Avaya Unified Communications All Inclusive is a single license that gives effortless access to corporate communications from primary, consistent interfaces even if an worker is cellular, at home or faraway offices, a inn or at work.
The Avaya aura midsize answer for organisations could be globally obtainable in November.
valued clientele find a wide array of price in Avaya aura midsize solution for commercial enterprise
MECCA functions (Mid-eastern Council on Chemical Abuse), a group-based, no longer-for-income corporation with 11 areas in Iowa, presents substance abuse medication and prevention programs and behavioral health features. The non-income company turned into seeking to reduce fees and gain more manage than it had with its outdated hosted solution but desired to steer clear of a posh, hardware-intensive unified communications ambiance, and be able to take talents of end-to-conclusion SIP. Working with NACR, an Avaya Platinum-licensed channel accomplice, the organization applied the Avaya charisma midsize answer for companies.
"The largest benefit is what you get for the cash with Avaya air of secrecy midsize answer for agencies. All those purposes in one place -- it be staggering," said Todd Yelland, IT director for MECCA. "The benefits of virtualization are relatively glaring. Coming from a hosted answer, this may provide us a a whole lot reduce total charge of possession devoid of the habitual month-to-month cost, and lots greater manage, with the convenience of administration and use we want. in addition, the Avaya aura answer receives us closer to that total SIP atmosphere we see as the future."
US Helicopter, a subsidiary of Bell Helicopter, a Textron business, has about 300 employees who function helicopter upkeep and modification at its eight-constructing campus in Alabama. With a two-person IT staff and valued clientele who encompass distinctive civilian and army businesses, the need for simplicity, security and dependability is critical. Working with Avaya channel partner, Pruitt Communications, US Helicopter put in the Avaya aura midsize answer for organizations Avaya charisma gadget Platform virtualization expertise.
"We had the Avaya air of mystery midsize answer for firms with telephony, messaging and other purposes up and working in a count number of hours -- a couple of tenth of the time it used to take for ordinary implementations," spoke of Rob Dodson, IT manager, US Helicopter. "The answer is so handy to make use of and administer, we won't need to add more IT personnel to support a new facility we're constructing on the different facet of town. users love the messaging and phones, plus in the event that they circulation to a unique building to work on a special venture, they simply take their mobile with them and plug in."
observed in London, Beaumont company Centres provides serviced govt workplaces for businesses that want good expert lodgings on a brief- or lengthy-time period foundation. Its centres accommodate all measurement organizations, from large established establishments to people just starting out. Their "candy spot" of tenants are in the financial, legal and media communities and require the highest average of communications expertise in the configuration that matches the company top of the line. The Avaya aura midsize solution for organizations became counseled and delivered via Centrix, an Avaya authorized channel associate.
"The Avaya air of secrecy midsize solution for firms ensured that our tenants would have the high reliability and modularity they require to conduct their business efficaciously, without the need for wide administration and upkeep," referred to Christine Walcher, centre manager, Beaumont business Centres. "agencies that use our company centres are likely to make more use of expertise, so the IP and computer integration elements deliver added value and aid us make the centre even more appealing for prospective tenants. Avaya's superior messaging and 'observe me' points enable these organizations to stay at the correct of their games and develop promptly. additionally, the Avaya air of mystery system Platform virtualization know-how capability we wouldn't have to run a complete server farm to fulfill the diverse needs of every tenant -- we are able to effectively customize communications features to every enterprise's selected wants. Avaya charisma is helping us retain our strong attractiveness as a business centre associate of choice in the UK."
IDC Whitepaper: Virtualizing UC: Reaping the benefits and understanding the considerations for precise-Time Communications http://bit.ly/15m4TH
Video Overview: Avaya air of secrecy™ equipment Platform know-how - http://bit.ly/2YrC5e
Podcast: Avaya air of secrecy™ - Innovation for Midsize agencies - http://bit.ly/8uESA
Avaya is a worldwide chief in commercial enterprise communications programs. The enterprise offers unified communications, contact centers, and linked functions at once and through its channel partners to leading agencies and organizations worldwide. enterprises of all sizes depend upon Avaya for state-of-the-paintings communications that improve efficiency, collaboration, customer provider, and competitiveness. For more suggestions please talk over with www.avaya.com.
SANTA CLARA, CA--(Marketwired - Jun 4, 2013) -
Avaya outlines strategy for accelerating development and integration of subsequent-technology unified communications and make contact with core purposes
Previews Avaya charisma Collaboration environment, a single integrated software platform for fast, elementary building and deployment of collaboration applications
New, open collaboration groundwork will wreck down proprietary silos and supply normal floor for different applications, infrastructure
Avaya today outlined its strategic imaginative and prescient for transformative collaboration at the foreign Avaya person's neighborhood (IAUG) Converge 2013 adventure, the simple resource for education, networking and advocacy for Avaya's world customer group. In his keynote address at IAUG, Avaya president and CEO Kevin Kennedy shared the company's plans for a new, open ambiance to foster the fast building and integration of next-technology collaboration applications that join the right americans, to the right information, the use of the correct context -- to increase business consequences.
Avaya's vision addresses the challenges companies have faced in growing options for computing device-telephony integration, communications-enabled business methods and other advanced, integrated collaboration options. With few exceptions, proprietary solutions, fragmented building equipment, and elevated complexity have hindered the business from satisfying the entire promise of advanced collaboration.
To destroy down silos and accelerate innovation, the Avaya charisma® Collaboration environment will supply organizations with a single built-in utility platform that works throughout any gadget or device, and allows for firms and developers to construct and install purposes. this can help those devoid of prior communications software development abilities to mix unified communications (UC) and phone middle (CC) resources with cell, social and cloud-based mostly functions. clients and companions may be able to build purposes in days as an alternative of months, and "snap in" functions as soon as for a lot of makes use of, reducing labor and fees. The Avaya aura Collaboration atmosphere is scheduled for regular availability later this year.
improved communications techniques will outcome from the Avaya air of secrecy Collaboration environment, including options that may sense routine, immediately initiate collaboration, and coordinate individuals and suggestions for quick decision. An Avaya DevConnect companion within the training market it's participating in a Developer Preview used Avaya air of secrecy Collaboration ambiance to create an software that helps improve scholar retention. It helps maintain college students heading in the right direction for commencement by monitoring student development, informing counselors via email if complications arise, and activating a click-to-name or video conferencing session with the pupil to tackle a controversy.
executive fees: "Avaya air of secrecy Collaboration environment will develop into the center piece of Eutech's smart office platform. it is going to assist us to accelerate the development of wholly-automated management options for multi-tenant amenities -- reminiscent of airports, department shops and hospitals -- where innovation and pace is essential. Avaya's vision and knowledge in open, transformative collaboration will assist us excel in constructing online game-altering cloud-based mostly solutions."--Dr. Hari Gunsingham, Chief government Officer, Eutech (Avaya DevConnect accomplice) Eutech is a pioneer within the design and implementation of smart place of work & intelligent building options.
"Avaya's imaginative and prescient for the collaboration market will open up new percentages in UC and phone core markets. Avaya air of mystery Collaboration atmosphere permits companions like Esna to speed up our swift tempo of building, in the reduction of complexity and simplify the deployment of our solutions. We seem to be forward to assisting drive the subsequent technology of creative collaboration capabilities with Avaya's open software platform."-- Davide Petramala, govt vp, Esna technologies (Avaya DevConnect partner)
"groups are seeking greater value from their collaboration applied sciences, but have low tolerance for the complexities worried with establishing subsequent-era solutions. To power transformational collaboration across businesses, an easy, open communications applications platform that fosters ingenious development is required. Avaya aura Collaboration environment will bring this, providing the entire UC and CC components needed to build a bridge between business communications and a new era of social, mobile and cloud functions for agencies."--Gary E. Barnett, Senior VP and prevalent supervisor, Collaboration Division, Avaya
"The convergence of social, mobile and cloud technologies is accelerating. here is enabling mobile laborers to have richer collaboration and closer connections to tips -- wherever they go. or not it's also moving consumer carrier out of the contact center and into the commercial enterprise itself, the place departments should coordinate to deliver customer experiences that exceed expectations. Avaya charisma Collaboration ambiance offers the promise of enabling agile utility development with the aid of IT specialists -- and company resolution makers as smartly." --Sheila McGee-Smith, Analyst, McGee-Smith Analytics, L.L.C.
more information: When Avaya air of secrecy Collaboration atmosphere is often attainable, developers can be capable of reap substances, software development guide and other resources through the Avaya DevConnect application. It will be supported on Avaya aura 6.2. For extra details, together with utility construction guidance, contact DevConnect@Avaya.com.
Tags: Avaya, unified communications, UC, contact middle, Avaya charisma, Avaya aura Collaboration environment, Devconnect
About Avaya Avaya is a world issuer of enterprise collaboration and communications options, featuring unified communications, contact facilities, facts options and related functions to companies of all sizes around the world. For extra counsel please seek advice from www.avaya.com.
certain statements contained during this press unlock are ahead-looking statements. These statements may be recognized by way of ahead-looking terminology equivalent to "count on," "accept as true with," "proceed," "may," "estimate," "predict," "intend," "might also," "may," "plan," "talents," "predict," "should still" or "will" or other similar terminology. we now have based mostly these forward-looking statements on our current expectations, assumptions, estimates and projections. while we accept as true with these expectations, assumptions, estimates and projections are affordable, such ahead searching statements are handiest predictions and involve widespread and unknown dangers and uncertainties, a lot of which can be past our control. These and different important elements may cause our actual results, efficiency or achievements to vary materially from any future outcomes, efficiency or achievements expressed or implied by way of these forward-searching statements. For a list and description of such risks and uncertainties, please seek advice from Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to update or revise any ahead-looking statements, no matter if on account of new suggestions, future routine or in any other case.
observe Avaya on Twitter, facebook, YouTube, and LinkedIn.
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Avaya Aura Communication Applications Support
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As sovereign islands go, St. Lucia covers an area of 238 square miles and a population of less than 200,000 people in the Caribbean Sea. The country is heavily reliant on tourism and after the collapse of its industry during the financial crisis, St. Lucia has been experiencing a steady growth from its previous lows. In order to address the digital communications needs of its residents and visitors, the government has selected Avaya to provide networking, contact center and unified communications platforms and applications while lowering costs and simplifying the management and administration of the technology.
According to Avaya, the solutions it provides will save St. Lucia up to 25 percent from the budget it had allocated for its previous system. The legacy system it had in place was at least two decades old, with outdated communications and networking technologies with limited capabilities for today's digital ecosystem. Additionally, maintaining the system was proving to be more costly with each passing year.
Lawrence Nervais, Telecommunications Consultant for Government of St. Lucia, said, ""The cost savings were a big deal. Previously we were spending almost $7 million annually in telecommunications. The moment we installed this system we were able to reduce these costs by $1.5 million immediately, and we hope to achieve even greater savings in the near future. The return on investment and the total cost of ownership was very attractive to us."
The Avaya Aura platform provides advanced unified communications and contact center solutions throughout an organization. It is able to integrate and deliver voice, video, data, and web communications applications and services to employees whether they are at the office or on location.
Aura supports new collaboration capabilities, applications, and customer services, which will allow the government employees in St. Lucia to use their smart mobile devices to always be available. The Aura platform has more than 700 features that can be customized with the scalability and flexibility needed to support everything from contact center systems to click-to-dial video conferencing.
Avaya also offers an intuitive management system that gives administrators more control with a full suite of tools for single- or multi-site management. This includes multiple remote monitoring capabilities that have been designed to diagnose and resolve a wide range of issues without local human intervention.
Avaya was able to provide a single distributed network and communications infrastructure which was owned and operated by the government. Some of the solutions the company delivered were, Avaya Aura Communications Manager, Avaya Aura Solution for Midsize Enterprise, Avaya Aura Workforce Optimization, Avaya Aura Experience Portal/Voice Portal/ ICR, Avaya Professional Services, Avaya Product Support Services and others.
Edited by Maurice Nagle
Editor's note: This article is part of a buying guide on unified communications. The features in this series describe the evolution of UC, its use cases and the important criteria to consider when buying a UC product. The series also compares the top UC products in the market. This article gives an overview of Avaya UC products.
Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC experience for users of any company size.
The Avaya UC platform is a flexible and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.
Communication Manager provides UC foundation
The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.
The Communication Manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and video calls and much more. The product also has built-in conferencing and contact center applications -- suitable for companies with call centers and demanding conferencing needs.
The Communication Manager offers more than 700 features that are available to all users, no matter where they are working from, including office users and remote users working from home or on the road.
With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is possible using Avaya's media gateways, such as the Avaya G250. These media gateways work pretty much the same way as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound call routing to PSTN and ISDN services.
Critical environments can also have a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the unfortunate event that both servers are down, users will automatically register to the media gateway -- if available -- and have access to basic telephony services until the servers are restored.
The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems.
The Communication Manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to larger enterprises.
Session Manager controls calls and costs
The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying all Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.
The Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.
Avaya's Aura Session Manager has the unique ability to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.
Session Manager is truly an enterprise product, as it can support up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it flexible and easy to integrate with existing infrastructure.
With a tolerance of up to 1,000-millisecond (ms) round-trip delay -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.
Presence Services looks to enhance collaboration
Avaya's Aura Presence Services is an Avaya UC server designed to help users collaborate more effectively by collecting and broadcasting presence information across all users connected to the Aura Platform. Using the presence information, users can see who is busy, away from their desk, on the phone, doesn't want to be disturbed, or simply not available, therefore saving time.
Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering full UC services. Some application examples include Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 Series and 96X1 Series.
One important feature is that Avaya's Aura Presence Services provides full support of both the SIMPLE and XMPP protocols, which means companies can use the presence software of their choice.
Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB hard drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to be present at once.
Each Presence Service node can support up to 16,000 SIP users and H.323 users, while this number can increase to 250,000 SIP and H.323 users with a dual cluster of eight nodes.
Messaging server converts voicemail to text
Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can have fast and easy access to messages. Critical new messages can alert employees and help maintain high customer service standards in any type of business.
Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to say a name instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to say names to address voicemail messages; and many more functions.
Some other neat features include Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to use their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.
Aura Messaging can run on a standalone server or a supported virtualized environment such as VMware. Redundancy is also available using the N+1 redundancy configuration.
Deployment of Aura Messaging provides two paths: Standard Messaging server where a single server combines the role of an application and storage server, or high storage capacity Messaging server where it serves as a large storage server that can support a larger number of mailboxes.
Aura Messaging can support up to 20,000 users and 300 ports, depending on the deployment configuration.
Virtual Application Manager available at no cost
As with most UC solutions, Avaya's Aura platform and components fully support virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya also offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.
With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the need for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and support the Avaya virtualized applications.
Avaya's products are available through its website or channel partners. With its range of core add-ons and extensions, the Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.
October 12, 2009 05:30 ET
New Avaya Aura™ Solution for Companies With up to 2400 Employees Is One of the First to Use Virtualization Technology to Simplify Real-Time Communications, Reduce Power and Hardware
BASKING RIDGE, NJ--(Marketwire - October 12, 2009) - Unified communications and collaboration just became more practical for midsize enterprises. Avaya today announced Avaya Aura™ midsize solution for enterprises, a single-server, unified communications solution for businesses as small as 100 employees and scalable up to 2400 users and 250 locations. The new solution reduces complexity, saves money and puts advanced unified communications and contact centers within easy reach.
The Avaya Aura midsize solution for enterprises is one of the first in the industry to use standards-based virtualization technology for real-time communications. Virtualization -- the use of software to allow a single piece of hardware to run multiple applications at the same time -- will be the de facto method for Avaya to deploy applications going forward.
Called Avaya Aura System Platform, this unique, real-time virtualization technology enables unmodified versions of Avaya Communication Manager, Voice Messaging, SIP Enablement Services, Application Enablement Services, Utility Services and Media Services to be deployed on a single server. The Avaya Aura midsize solution for enterprises uses System Platform with standard, commercial servers certified by Avaya to deliver the security, scalability and resiliency which businesses need for their mission-critical communications.
The benefits of the Avaya Aura midsize solution for enterprises include:
-- Up to 75 percent reduction in hardware, power and cooling and
maintenance requirements for a low total cost of ownership and a more
environmentally friendly approach
-- Simplified installation and ongoing management with integrated
services for administrators, powerful wizards and self-use administration
enable the entire solution to be remotely deployed in 1-2 hours.
-- High resiliency with built in remote monitoring, no single point of
failure and an optional backup server for redundancy
"When we launched Avaya Aura in May, it provided a breakthrough solution for large enterprises looking to run their unified communications and contact center systems more efficiently," said Alan Baratz, president, Global Communications Systems and senior vice president at Avaya. "With the release of Avaya Aura midsize solution for enterprises, we provide the same, high-performing functionality to even more businesses."
Customers can also easily add Avaya Contact Center Express (CCE), a multi-channel contact center solution for mid-size enterprises to deliver sophisticated customer service capabilities using an array of features including a unified desktop display, advanced multimedia tools and integration to CRM software including Microsoft Dynamics™ CRM. The CCE common administration tool will soon be enhanced to let companies manage the contact center-related data and capabilities of Avaya Aura Communication Manager from within CCE.
The Avaya Aura midsize solution for enterprises comes in both Standard and Enterprise Editions. Enterprise Edition includes the Avaya Unified Communications All Inclusive end-user package; companies using Standard Edition can purchase the package for $60 per user. Avaya Unified Communications All Inclusive is a single license that provides easy access to corporate communications from simple, consistent interfaces whether an employee is mobile, at home or remote offices, a hotel or at work.
The Avaya Aura midsize solution for enterprises will be globally available in November.
Customers find a wide range of value in Avaya Aura midsize solution for enterprise
MECCA Services (Mid-Eastern Council on Chemical Abuse), a community-based, not-for-profit organization with 11 locations in Iowa, offers substance abuse treatment and prevention programs and behavioral health services. The non-profit organization was looking to cut costs and gain more control than it had with its previous hosted solution but wanted to avoid a complex, hardware-intensive unified communications environment, and be ready to take advantage of end-to-end SIP. Working with NACR, an Avaya Platinum-certified channel partner, the organization implemented the Avaya Aura midsize solution for enterprises.
"The biggest benefit is what you get for the money with Avaya Aura midsize solution for enterprises. All those applications in one place -- it's remarkable," said Todd Yelland, IT director for MECCA. "The benefits of virtualization are pretty obvious. Coming from a hosted solution, this will give us a much lower total cost of ownership without the recurring monthly charge, and much more control, with the ease of management and use we need. In addition, the Avaya Aura solution gets us closer to that total SIP environment we see as the future."
US Helicopter, a subsidiary of Bell Helicopter, a Textron Company, has approximately 300 employees who perform helicopter maintenance and modification at its eight-building campus in Alabama. With a two-person IT staff and customers who include multiple civilian and military agencies, the need for simplicity, security and dependability is critical. Working with Avaya channel partner, Pruitt Communications, US Helicopter installed the Avaya Aura midsize solution for enterprises Avaya Aura System Platform virtualization technology.
"We had the Avaya Aura midsize solution for enterprises with telephony, messaging and other applications up and running in a matter of hours -- about a tenth of the time it used to take for traditional implementations," said Rob Dodson, IT manager, US Helicopter. "The solution is so easy to use and administer, we won't have to add more IT staff to support a new facility we're building on the other side of town. Users love the messaging and phones, plus if they move to a different building to work on a different project, they just take their phone with them and plug in."
Located in London, Beaumont Business Centres provides serviced executive offices for companies that need good professional accommodations on a short- or long-term basis. Its centres accommodate all size businesses, from large established firms to individuals just starting out. Their "sweet spot" of tenants are in the financial, legal and media communities and require the highest standard of communications technology in the configuration that suits the business best. The Avaya Aura midsize solution for enterprises was recommended and delivered by Centrix, an Avaya accredited channel partner.
"The Avaya Aura midsize solution for enterprises ensured that our tenants would have the high reliability and modularity they require to conduct their business successfully, without the need for extensive administration and maintenance," said Christine Walcher, centre manager, Beaumont Business Centres. "Companies that use our business centres tend to make more use of technology, so the IP and desktop integration features provide extra value and help us make the centre even more appealing for prospective tenants. Avaya's advanced messaging and 'follow me' features allow these businesses to stay at the top of their games and grow quickly. Additionally, the Avaya Aura System Platform virtualization technology means we don't have to run an entire server farm to meet the different needs of each tenant -- we can effectively customize communications services to each company's specific needs. Avaya Aura is helping us maintain our solid reputation as a business centre partner of choice in the UK."
IDC Whitepaper: Virtualizing UC: Reaping the Benefits and Understanding the Issues for Real-Time Communications http://bit.ly/15m4TH
Video Overview: Avaya Aura™ System Platform Technology - http://bit.ly/2YrC5e
Podcast: Avaya Aura™ - Innovation for Midsize Enterprises - http://bit.ly/8uESA
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service, and competitiveness. For more information please visit www.avaya.com.
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