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6401-1 exam Dumps Source : Avaya IP Office Implementation
Test Code : 6401-1
Test Name : Avaya IP Office Implementation
Vendor Name : Avaya
Q&A : 114 Real Questions
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Avaya Avaya IP Office Implementation
source: Polycom, Inc.
November 05, 2009 08:30 ET
Award-successful Polycom HD Voice conference phones Now suitable With Avaya aura™ conversation supervisor, Avaya IP office and Avaya quintessential systems
PLEASANTON, CA--(Marketwire - November 5, 2009) - Polycom, Inc. (NASDAQ: PLCM), the world chief in telepresence, video and voice communications solutions, these days announced that its specifications-based Polycom SoundStation IP 6000 and SoundStation IP 7000 convention telephones, that includes Polycom HD Voice™, are compliant with the Avaya charisma conversation manager, Avaya IP workplace and Avaya critical options from Avaya, a number one world provider of enterprise communications purposes, methods and capabilities.
The SoundStation® IP 7000 and IP 6000 -- two next-era IP conference phones -- offer groundbreaking Polycom points including Polycom HD Voice™ know-how and a swish new design. The SoundStation IP 7000 is a terrific improve for government places of work, convention rooms and board rooms, whereas the SoundStation® IP 6000 is desirable for managerial places of work and small to mid-sized conference rooms. moreover, Avaya is providing the Avaya 1692 IP Speakerphone, which is manufactured by means of Polycom. The Avaya 1692 IP Speakerphone offers the comfort and productiveness merits inherent in a powerful, fingers-free conference mobilephone. It offers the wide set of Avaya aura™ facets directly to small, midsize and large conference rooms.
Polycom is a Platinum member of the Avaya DevConnect software -- an initiative to boost, market and promote resourceful third-party items that interoperate with Avaya technology and lengthen the value of a firm's investment in its community. As a Platinum member of the application, Polycom is eligible to submit products for compatibility checking out by the Avaya answer Interoperability and examine Lab. There a crew of Avaya engineers develops a finished examine plan for each software to investigate no matter if it's Avaya compliant. Doing so ensures businesses can confidently add most efficient-in-category capabilities to their community while not having to change their present infrastructure -- rushing deployment of latest functions and reducing each community complexity and implementation expenses.
"with the aid of providing compliance testing to the numerous imaginative organizations like Polycom who are contributors of our DevConnect program, Avaya promotes completely interoperable options that help organizations unleash effective new possibilities," stated Eric Rossman, vice chairman, developer relations and technical alliances, Avaya. "they're capable of use unified communications capabilities to connect employees and customers to tips from anyplace they are, over some thing gadget they have available -- getting greater out of their multivendor community and delivering new value to their base line."
Avaya is a world chief in enterprise communications systems. The enterprise offers unified communications, contact centers, and linked features directly and through its channel companions to leading groups and businesses around the globe. enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, client carrier and competitiveness. For greater guidance please seek advice from www.avaya.com. For extra suggestions on the Avaya DevConnect software, seek advice from www.avaya.com/devconnect.
Polycom, Inc. (NASDAQ: PLCM) is the world chief in telepresence, video, and voice options and a visionary in communications that empower people to connect and collaborate in all places. discuss with www.polycom.com for more guidance and comply with us on Twitter @AllAboutPolycom.
© 2009 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" logo and the names and marks linked to Polycom's items are emblems and/or service marks of Polycom, Inc. and are registered and/or normal legislation marks in the united states and a lot of other nations. All different trademarks are property of their respective owners.
DENVER, June 7, 2016 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a number one provider of customer journey, engagement and boom options, these days announced that TeleTech expertise has extended its commercial enterprise Avaya cloud apply to mid-market customers with a new cloud providing built on Avaya's IP office™ Platform.
TeleTech can now offer valued clientele the virtualized capabilities of each the Avaya IP office Platform and the Avaya air of secrecy® Platform to convey Avaya's industry-main contact core (CC) and Unified Communications (UC) capabilities for small to mid-sized corporations (SMBs) and excessive-end agencies alike.
As one of the crucial first Avaya licensed companions to install the Avaya charisma Platform in a cloud delivery model, TeleTech expertise utilized over 4 years of cloud event and over 20 years of team and consumer engagement event from Avaya to boost an commercial enterprise-grade, totally scalable and redundant Avaya IP workplace-based mostly cloud contact center and UC solution.
"Avaya is a market chief involved middle and UC options and we now have been featuring real cloud contact core and UC solutions to the marketplace for decades," spoke of Jack Denault, SVP, expertise earnings and Alliances, TeleTech. "Introducing an IP office cloud solution to complement TeleTech's latest Avaya charisma cloud observe allows for us to quite simply meet the needs of the mid-market contact middle or UC buyer. This makes us uniquely qualified to carry the total breadth of Avaya's CC and UC cloud options to market nowadays in response to the starting to be demand for these Avaya offerings."
TeleTech's SMB clients can opt for a contact middle and/or UC solution in line with their latest business needs. Key features of the Avaya IP office cloud contact center answer encompass:
Omnichannel (chat, e-mail, internet)
Browser-based mostly Agent laptop
windows Agent computer (French, Spanish, German)
comfy remote Agent
"as the channel continues to play a crucial function in helping corporations migrate to the cloud, TeleTech is uniquely located to serve each commercial enterprise and mid-market clients on this journey through cloud-based Avaya air of secrecy and Avaya IP office platforms," pointed out Morag Lucey, chief marketing officer at Avaya. "The TeleTech mid-market Cloud offer Powered with the aid of Avaya is a particularly strategic solution for our mutual channel companions and purchasers."
For more assistance about TeleTech know-how's cloud offering Powered by means of Avaya IP office, discuss with TeleTechTechnology.com/cloud.
ABOUT TELETECH TECHNOLOGYTeleTech know-how is a pioneer among North American companions in providing cloud and on-premises contact core solutions powered by way of Avaya and Cisco. As a leading companion within the design and beginning of client experience expertise options, it specializes in assisting organizations across the globe provide sooner, smarter and more agile customer interactions. TeleTech technology is a identified Platinum Avaya connect associate and Cisco Gold companion. moreover, it has earned a four.6/5.0 ordinary consumer pride ranking and 4.8/5.0 implementation delight ranking, making it one of the highest ranked Avaya and Cisco enterprise companions. For greater information, visit teletech.com/what-we-do/expertise.
ABOUT TELETECHTeleTech is a leading world issuer of client experience, engagement and growth options. established in 1982, the company helps its consumers acquire, keep and develop profitable customer relationships. the use of consumer-centric approach, know-how, procedures and operations, TeleTech partners with enterprise leadership across advertising, earnings and consumer care to design and bring an easy, more human consumer journey across every interplay channel. Servicing over eighty countries, TeleTech's forty three,000 personnel are living by a group of customer-concentrated values that guide relationships with purchasers, their consumers, and every other. To learn extra about how TeleTech is bringing humanity to the customer event, consult with TeleTech.com.
logo - http://photos.prnewswire.com/prnh/20140717/127860
To view the long-established version on PR Newswire, discuss with:http://www.prnewswire.com/news-releases/teletech-know-how-introduces-avaya-ip-workplace-cloud-present-300280395.html
source TeleTech Holdings, Inc.
[ Back To SIP Trunking Home's Homepage ]
February 20, 2015 09:06 ET | source: Calabrio
MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- by means of PRWEB - Calabrio, a number one issuer of contact center team of workers optimization (WFO) and analytics utility, has extra extended into the Avaya market by way of directly integrating its application with the Avaya IP workplace™ (PBX) platform and Avaya air of mystery Contact middle choose (ACD).
"This newest integration is first rate news for the Avaya group and partners who resell Avaya equipment to midsized corporations, which regularly fight to provide multichannel client care with applied sciences developed for bigger organizations," noted Calabrio President and Chief executive Officer Tom Goodmanson.
"Avaya clients who use the IP office™ platform now can comfortably and seamlessly entry Calabrio's personnel Optimization functions, including call Recording & high-quality administration, group of workers management (WFM) and Analytics (CAS), which present immediate opportunities for improving contact middle effectiveness via contrast and coaching," he brought.
Calabrio's direct integration with the Avaya charisma Contact center and IP office provides to an expanding listing of accessible Calabrio ONE integrations, together with the Avaya aura call core Elite on the Communications supervisor platform and the Avaya air of secrecy Contact core (ACCC) and Communications Server 1000 platform.
"We continue to be dedicated to the Avaya group and the concept of customer alternative, each when it comes to hardware and application functions," added Goodmanson.
Calabrio is a gold member of the Avaya DevConnect application and has been a part of the Avaya application given that 2008. The Avaya DevConnect program permits companies to confidently add choicest-in-classification capabilities to their community, velocity deployment of new applications and reduce each community complexity and implementation costs.
About Calabrio, Inc.
Calabrio supplies personnel optimization (WFO) and analytics options that bring up the client experience and pressure strategic enterprise growth. The business's built-in Calabrio ONE® application suite--together with call recording, nice management, group of workers management and analytics solutions--empowers contact centers of all sizes to optimize agent performance and liberate the facts that provides genuine perception into the voice of the client.
With more than four,000 valued clientele global, Calabrio options are developed on an intuitive, web-based structure that positions and accelerates the contact center as an epicenter for client insight. A pioneer in its business for greater than two decades, Calabrio has been named a "Visionary" for 3 consecutive years with the aid of Gartner in its Magic Quadrant for consumer Engagement center team of workers Optimization (2012-2014)*. The enterprise is also a member of the Cisco Developer network (CDN), and a gold member of the Avaya DevConnect application.
discover news and advice at http://www.calabrio.com
observe @calabrio on Twitter.
Calabrio, Calabrio ONE and the Calabrio brand are registered emblems or logos of Calabrio, Inc. All different logos outlined during this doc are the property of their respective owners.
*Gartner, Inc. "Magic Quadrant for customer Engagement center personnel Optimization" by using Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or provider depicted in its analysis publications, and doesn't suggest know-how clients to choose simplest those vendors with the highest rankings. Gartner analysis publications encompass the opinions of Gartner's analysis company and will no longer be construed as statements of truth. Gartner disclaims all warranties, expressed or implied, with respect to this analysis, together with any warranties of merchantability or fitness for a specific intention.
this article was at the start allotted on PRWeb. For the normal version including any supplementary photos or video, talk over with http://www.prweb.com/releases/2015/02/prweb12531511.htm
Haberman for Calabrio
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Avaya IP Office Implementation
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BASKING RIDGE, NJ--(Marketwire -08/08/12)-
Three financial services firms -- AmeriMerchant, Fuoco Group and RootWorks -- stay connected to customers and colleagues with Avaya unified communications
In communications planning, majority of financial services companies (46%) rate mobility as their highest priority(1)
More professional services firms are choosing Avaya IP Office to stay connected, including a growing number of financial services companies that are experiencing transformative changes in their industry. By adopting Avaya IP Office -- the company's unified communications solution for small and mid-size enterprises (SME) -- financial services companies can enhance collaboration, mobility and customer service across their company, and turn communications into a secure, strategic business asset.
Three financial services companies that have chosen Avaya IP Office to improve their communications are AmeriMerchant, a merchant cash advance company, Fuoco Group, an accounting and advisory firm, and RootWorks, a consulting company dedicated to helping accounting practices succeed. Each company is sharing details of their experiences:
AmeriMerchant Speeds Customer Service to Stay Ahead of CompetitorsAmeriMerchant -- a NYC-based business working capital company with 100+ employees -- is in a time-sensitive industry, serving businesses ranging from restaurants to retail stores. These companies rely on AmeriMerchant's financing services to keep business flowing, which requires highly-reliable communications and the ability to get customers routed to the right person quickly to get the information they need.
To achieve this, AmeriMerchant chose Avaya IP Office. According to Andrew Altschuler, vice president, business development for AmeriMerchant, IP Office's advanced contact center capabilities enable customer calls to get answered quickly, and on the first try. This helps AmeriMerchant achieve their goal of eliminating missed or mis-routed calls, which can lead to lost sales -- something Altschuler no longer needs to worry about with Avaya IP Office in his business.
Avaya IP Office also helps AmeriMerchant improve customer service through salesperson training, enabling supervisors to view customer call statistics, listen on calls, and then provide tips or help struggling workers. Through nightly reports, supervisors can see if production is up or down, and improve customer service as needed.DJJ Technologies was the Avaya Business Partner for AmeriMerchant's implementation.
Fuoco Group Accountants Count on Avaya Connectivity When Fuoco Group, based in New York, sought a solution to keep accountants across multiple locations in close collaboration, they turned to Avaya so that their 85 employees across four locations remained in communications -- a critical factor during the busy tax season. To achieve this, they brought in Avaya IP Office, which simplified their approach to communications, while upgrading their capabilities.
According to Joseph Manzelli, director of operations, Fuoco Group, Avaya IP Office was quick to implement, and he could easily manage it by himself. This was in contrast to their last system from another vendor, which according to Manzelli, was a "fiasco" that took six months to implement. Additionally, Avaya IP Office meets Fuoco Group's key goal, which is to keep employees accessible at all times. Among Manzelli's favorite capabilities: keeping employees connected by extending business calls to their mobile phones, and incorporating functions like presence that not only show availability, but enable automatic "call-backs" to callers once employees are off the phone.Manhattan Business Systems was the Avaya Business Partner for Fuoco Group's implementation.
Mobility Tools Keep RootWorks in Close Contact with ClientsFor Darren Root, CEO of consulting and accounting services company RootWorks, advanced communications is essential for overseeing multiple businesses while on the road or in remote locations. In addition to helping accounting firms succeed with his guidance, the Root manages CPA practice Root and Associates, and also serves as executive editor of CPA Practice Advisor Magazine. To remain accessible -- and manage it all effectively -- RootWorks' CEO chose Avaya IP Office.
Root' s multiple responsibilities and busy travel schedule require him to have constant connectivity, since his clients remain demanding whether he is teaching a class, at his firm or at the airport. Both Root and his employees get help from Avaya IP Office's softphone application, which includes videoconferencing capabilities that let employees stay in touch visually with customers while mobile. Root plans to enhance mobility with the IP Office app for iPhone devices, enabling him to see presence of staff members, and have a wide range of conferencing capabilities (including the ability to quickly add, drop or mute contacts) at his fingertips.G3 Technologies and Forth Phaze were the Avaya Business Partners for RootWorks' implementation.
For more information on Avaya IP Office, visit here:
Quotes:"In our business, it's important to get someone on the line immediately. For instance, if our underwriter misses a call, or a customer seeking information on a product gets sent to the wrong person, we can lose the sale. Fortunately, we have Avaya IP Office, which delivers results. We've seen up to a 25% productivity increase through improved call response times, call volumes and sales tied to better call management."-- Andrew Altschuler, vice president, business development for AmeriMerchant
"We deal with many demanding clients -- from real estate to healthcare companies. This requires 24/7 access and service, and Avaya IP Office recognizes this by making communications across all our offices a pleasure, while giving our accountants the tools needed to stay in touch."-- Joseph Manzelli, director of operations, Fuoco Group
"I used to see larger companies with these advanced capabilities, and now with Avaya IP Office, we have all those capabilities too -- plus more. We also get the added benefit of a cost-effective system that is easy to manage by yourself. Unified Communications and mobility are very important for a small business like ours to have, and fortunately we have it with IP Office."-- Darren Root, CEO of RootWorks
Research:In a study of Networks & Telecom decision-makers, when asked which initiatives were likely to be your firm's top priority, the majority of financial services vertical respondents (46%) said mobility support for employees, customers or business partners was a 'high priority over the next 12 mos. This rated highest amongst all priorities. (Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
(1) (Source: Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)
Global maritime services company modernizing communications in offices throughout Spain, Europe and North Africa
BARCELONA, SPAIN --(Marketwired - January 03, 2017) - Avaya today announced that Groupo Transcoma, one of the most powerful and solid holding companies in domestic and international commerce, is modernizing and unifying communications with a new solution from Avaya.
As a key part of its global implementation strategy, the maritime services company is moving beyond the limited functionality of its hardware-based switchboards to the streamlined, software-based Avaya IP Office platform. The Avaya solution is already deployed at Groupo Transcoma's Barcelona headquarters and in will ultimately connect 26 offices throughout Spain, Europe and North Africa.
Groupo Transcoma's new communications platform will enable the company to reduce administration, operating and maintenance costs. Smart routing will take advantage of the lowest cost route to connect calls across the company's offices. Calls can be seamlessly forwarded between any office without incurring additional network costs.
As befitting a maritime transportation company, employees will have greater mobility as their cellphones and smart devices can now become extensions on the Avaya IP Office platform, making them accessible through their company number regardless of whether they're in the office, traveling or working remotely.
As Groupo Transcoma adds new offices and employees, the Avaya platform simply scales to make room without complicated upgrades and configuration requirements.
Learn more about Groupo Transcoma's communications transformation with the Avaya IP Office Platform here.
"We were paying very high maintenance and administration costs due to having so many offices. The obsolete terminals are being replaced without the need for hardware. We are noticing cost savings because we do not have to invest in new switchboards but can connect the smallest locations to the central switchboard via the VPN. The idea is to have only three switchboards that unify all offices."
Giles Antonio, organization and systems director, Groupo Transcoma
About Grupo Transcoma
Grupo Transcoma's origins date back to 1810, when Agencia Marítima Daniel Ripol y Cía was established in Barcelona, performing shipping activities. In 1940, it adopted the trading name Transcoma. In 1969, Transcoma intensified its expansion into the management of customs, freight forwarding and logistics activities. As a result, Grupo Transcoma was formed, a family organization with 100% national capital. For more information: www.grupotranscoma.com
Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.
DENVER, June 7, 2016 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today announced that TeleTech Technology has extended its enterprise Avaya cloud practice to mid-market clients with a new cloud offering built on Avaya's IP Office™ Platform.
TeleTech can now offer clients the virtualized capabilities of both the Avaya IP Office Platform and the Avaya Aura® Platform to deliver Avaya's industry-leading contact center (CC) and Unified Communications (UC) capabilities for small to mid-sized businesses (SMBs) and high-end enterprises alike.
As one of the first Avaya Certified Partners to deploy the Avaya Aura Platform in a cloud delivery model, TeleTech Technology utilized over four years of cloud experience and over 20 years of team and customer engagement experience from Avaya to develop an enterprise-grade, highly scalable and redundant Avaya IP Office-based cloud contact center and UC solution.
"Avaya is a market leader in contact center and UC solutions and we have been providing true cloud contact center and UC solutions to the market for many years," said Jack Denault, SVP, Technology Sales and Alliances, TeleTech. "Introducing an IP Office cloud solution to complement TeleTech's existing Avaya Aura cloud practice allows us to effectively meet the needs of the mid-market contact center or UC buyer. This makes us uniquely qualified to bring the full breadth of Avaya's CC and UC cloud solutions to market today in response to the growing demand for these Avaya offerings."
TeleTech's SMB clients can opt for a contact center and/or UC solution based on their current business needs. Key features of the Avaya IP Office cloud contact center solution include:
Omnichannel (chat, email, Web)
Browser-based Agent Desktop
Windows Agent Desktop (French, Spanish, German)
Secure Remote Agent
"As the channel continues to play an important role in helping businesses migrate to the cloud, TeleTech is uniquely positioned to serve both enterprise and mid-market customers on this journey through cloud-based Avaya Aura and Avaya IP Office platforms," said Morag Lucey, chief marketing officer at Avaya. "The TeleTech mid-market Cloud Offer Powered by Avaya is a highly strategic solution for our mutual channel partners and customers."
For more information about TeleTech Technology's cloud offering Powered by Avaya IP Office, visit TeleTechTechnology.com/cloud.
ABOUT TELETECH TECHNOLOGYTeleTech Technology is a pioneer among North American partners in offering cloud and on-premises contact center solutions powered by Avaya and Cisco. As a leading partner in the design and delivery of customer experience technology solutions, it specializes in helping companies across the globe provide faster, smarter and more agile customer interactions. TeleTech Technology is a recognized Platinum Avaya Connect Partner and Cisco Gold Partner. In addition, it has earned a 4.6/5.0 overall customer satisfaction rating and 4.8/5.0 implementation satisfaction rating, making it one of the highest ranked Avaya and Cisco business partners. For more information, visit teletech.com/what-we-do/technology.
ABOUT TELETECHTeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech's 43,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit TeleTech.com.
Logo - http://photos.prnewswire.com/prnh/20140717/127860
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/teletech-technology-introduces-avaya-ip-office-cloud-offer-300280395.html
SOURCE TeleTech Holdings, Inc.
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