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3203 exam Dumps Source : Avaya Aura Messaging Implementation and Maintenance
Test Code : 3203
Test Name : Avaya Aura Messaging Implementation and Maintenance
Vendor Name : Avaya
Q&A : 81 Real Questions
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Avaya Avaya Aura Messaging Implementation
Avaya is now making it effortless for firms and midmarket consumers to combine collaboration and communique purposes into their business functions. The newly announced Avaya aura Collaboration ambiance, a application platform for organizations and developers, will remove the complexities associated with including social, mobile or cloud-based mostly capabilities into crucial purposes.
The Santa Clara, Calif.-primarily based vendor additionally announced its newly virtualized version 9.0 IP office to support small- and medium-sized companies scale to reach extra users at greater areas, as well as its new enterprise messaging service, which improves worker SMS communications by way of enabling one-mobilephone quantity communications by way of textual content messaging on any mobile machine or computing device.
Avaya air of secrecy Collaboration atmosphere: enabling builders to unify communications
The Avaya charisma Collaboration environment, a new programming middleware that sits on good of the Avaya aura platform, will allow Avaya clients to add aspects -- comparable to voice and video -- into company applications. builders can use the ambiance to embed collaboration, communications and make contact with center capabilities into any software or sequence of purposes to prolong the performance of business purposes, observed Mark Monday, vice president and typical manager of collaboration platforms for Avaya. The middleware additionally eliminates the need for developers to have really expert communications advantage just before constructing any applications.
"The Avaya collaboration atmosphere opens up opportunities for third-birthday party builders, but also enterprise customers -- they are those who are in fact interested in writing their own apps," Monday spoke of. Avaya is practising what they preach, and may even be using the charisma Collaboration ambiance to write down its own functions going forward, Monday talked about.
Avaya up to date its IP workplace utility, version 9.0, doubling the number of clients it helps to 2,000 disbursed throughout as many as 32 workplaces. Avaya is additionally offering the platform as a virtual utility product, freeing corporations from investing in Avaya's proprietary hardware, Monday spoke of.
massive businesses can installation IP workplace 9.0 in smaller department workplaces and manage it throughout the flagship air of secrecy platform. "Avaya air of mystery clients can now installation [the software] into branches the use of IP workplace, which gives valued clientele with a reasonably priced deployment mannequin that can be centrally managed through charisma," Monday said. "IP workplace is first rate for a small department area where there may be less want for redundancy and lesser performance needs than headquarters."
IP workplace fills a gap for a lot of organisations, observed Michael Brandenburg, business analyst at San Antonio-based Frost and Sullivan Inc. "it's a fine fit for branches that are too large for outdated models of IP office, but nonetheless no longer massive ample for air of secrecy," he pointed out.
cell Signaling technology Inc., a Danvers, Mass.-primarily based biotech firm, has been the use of Avaya IP workplace at three of its 5 areas spread during the U.S. and Europe. as the company rolls IP workplace out to its ultimate two websites, IP office 9.0 will also be deployed, pointed out Carlos del Castillo, supervisor of IT Infrastructure for cellphone Signaling technology.
cell Signaling at present uses IP workplace in its name middle, but it surely hopes for extra seamless collaboration among its worldwide sites and more desirable catastrophe recuperation capabilities with version 9.0. "Being in a position to virtualize IP workplace capacity we can have a backup of our main gadget, so if whatever thing were to ensue, we can directly stream to the virtualized backup," del Castillo referred to.
The business's scientists who're doing antibodies research are now answering technical aid calls routed during the name center. With IP office 9.0 they will be capable of take calls on the device of their deciding upon from any region, he talked about. "The scientists are always in the lab, not at desks, and want instant contraptions to communicate with consumers with no need to run back and forth or carry distinct items of equipment."
Avaya includes text messaging in the business Collaboration ambiance
Avaya additionally added its Avaya Messaging provider (AMS), a cloud-based, pay-per-user messaging provider that extends the same one-mobile number performance for assorted gadgets that corporations are used to for cellphone calls, to texting. "identical to clients should not have to give out their personal telephone numbers anymore for business calls, now they won't have to for texting, either. The provider brings an commercial enterprise flare to texting," Avaya's Monday pointed out.
textual content messages can also be obtained on capsules and desktops, besides Apple, Android and home windows smartphones. The carrier also attaches commercial enterprise security functionality to textual content messaging, corresponding to archiving.
"In a perfectly deployed UC [unified communications] environment, users have an workplace quantity that can ring to their mobile phone or computer, but when a person favorite text messaging as a mode of verbal exchange, they'd need to supply out their very own quantity," Frost and Sullivan's Brandenburg observed. "The service fills a gap that no person truly diagnosed existed."
tell us what you consider concerning the story; email: Gina Narcisi, news creator and observe @GeeNarcisi on Twitter.
Avaya charisma Voicemail problem
information know-how functions
Avaya aura Voicemail problemPOSTED ON:
Ward I Takamiya (ward)
Jul 26 09:00 AM
Aug 03 12:04 PM
When calling in to the air of secrecy Voicemail device, clients are becoming a quick busy signal. Hawaian Telecom and Avaya engineers are checking.we are working to restoration carrier and may put up updates as more guidance becomes attainable.
08/03/2012 12:04 PM: We have not skilled any issues after the application patch changed into put in so this ticket is being closed.
07/31/2012 08:09 AM: Avaya and Hawaiian Tel engineers have put in utility on the voicemail server to unravel the issue. we can proceed to display screen the system.
07/27/2012 03:25 PM: Avaya and Hawaiian Telcom engineers will proceed to display screen the system over the weekend and mitigate any issues. we will meet with them on Monday morning to focus on next steps.
07/27/2012 12:41 PM: Avaya engineers installed additional machine and utilized a fix. Avaya and Hawaiian Tel engineers proceed to computer screen the equipment to identify and mitigate any further issues.
07/26/2012 03:24 PM: After meeting with Avaya and Hawaiian Tel, it became determined that we might agenda a renovation window for the Avaya air of mystery Messaging utility starting from 5:00 p.m. The outage will take eight - 12 hours to comprehensive.
07/26/2012 01:fifty three PM: As of 1:30 p.m. the challenge reappeared. Avaya and Hawaiian Tel are working to repair the issue. we will be meeting with them presently to investigate next steps.
07/26/2012 11:26 AM: service turned into restored round 10:40 p.m. we can proceed to display screen and post any updates.
October 19, 2017
The Avaya air of mystery Communications manager unified communications portfolio is now a FedRAMP approved answer. It has an Authority to operate on the average stage.
FedRAMP stands for Federal risk and Authorization administration program. Avaya explains that it “offers a standardized method to safety assessment, authorization, and continuous monitoring for cloud items and features.”
Avaya executive options changed into in a position to achieve this designation via its partnership with Collab9. That business is a FedRAMP licensed UC as a carrier company. It gives UCaaS options that meet state and federal government safety necessities.
"FedRAMP authorization for Avaya's UCaaS through our Collab9 partnership presents the better of both worlds," said Jerry Dotson, vice president, Avaya govt options. "govt businesses now have access to loads of scalable commercial enterprise-grade UC provider capabilities from a trusted executive IT chief, all on a hard and fast can charge per user basis. Avaya govt solutions offers a hybrid of alternatives tailored to the wants and mission objectives of any company and in so doing, improves chance management, eliminates technical debt, reduces useful resource consumption and most significantly, raises productivity. we now have made a major funding in efforts to deliver our shoppers with a seamless, clear and immediate transition to the cloud, which we believe will give a a good deal lower total can charge of possession whereas providing a future-proof carrier offering."
The Avaya air of secrecy Communications manager offers client contact, messaging, video, and voice points as a single kit. it can with ease and normally support UC in multilocation environments. And it adapts to analog, digital, H.323. and SIP environments.
Avaya recently released The cellular business: 2017 Unified Communications file. It says that 81 percent of enterprises are planning to flow to a extra advanced communications atmosphere. And it suggests 44 % of companies could generate $13,000 to $26,000 worth of extra productivity per employee per year using such solutions.
Edited with the aid of Mandi Nowitz
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Avaya Aura Messaging Implementation and Maintenance
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Avaya AURA Voicemail Issue
Information Technology Services
Avaya AURA Voicemail Issue
Ward I Takamiya (ward)
Jul 26 09:00 AM
Aug 03 12:04 PM
When calling in to the Aura Voicemail system, users are getting a fast busy signal. Hawaian Telecom and Avaya engineers are checking.We are working to restore service and will post updates as more information becomes available.
08/03/2012 12:04 PM: We have not experienced any issues after the software patch was installed so this ticket is being closed.
07/31/2012 08:09 AM: Avaya and Hawaiian Tel engineers have installed software on the voicemail server to resolve the issue. We will continue to monitor the system.
07/27/2012 03:25 PM: Avaya and Hawaiian Telcom engineers will continue to monitor the system over the weekend and mitigate any issues. We will meet with them on Monday morning to discuss next steps.
07/27/2012 12:41 PM: Avaya engineers installed additional equipment and applied a fix. Avaya and Hawaiian Tel engineers continue to monitor the system to identify and mitigate any additional issues.
07/26/2012 03:24 PM: After meeting with Avaya and Hawaiian Tel, it was decided that we would schedule a maintenance window for the Avaya Aura Messaging application starting from 5:00 p.m. The outage will take 8 - 12 hours to complete.
07/26/2012 01:53 PM: As of 1:30 p.m. the issue reappeared. Avaya and Hawaiian Tel are working to fix the problem. We'll be meeting with them shortly to determine next steps.
07/26/2012 11:26 AM: Service was restored around 10:40 p.m. We will continue to monitor and post any updates.
Editor's note: This article is part of a buying guide on unified communications. The features in this series describe the evolution of UC, its use cases and the important criteria to consider when buying a UC product. The series also compares the top UC products in the market. This article gives an overview of Avaya UC products.
Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC experience for users of any company size.
The Avaya UC platform is a flexible and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.
Communication Manager provides UC foundation
The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.
The Communication Manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and video calls and much more. The product also has built-in conferencing and contact center applications -- suitable for companies with call centers and demanding conferencing needs.
The Communication Manager offers more than 700 features that are available to all users, no matter where they are working from, including office users and remote users working from home or on the road.
With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is possible using Avaya's media gateways, such as the Avaya G250. These media gateways work pretty much the same way as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound call routing to PSTN and ISDN services.
Critical environments can also have a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the unfortunate event that both servers are down, users will automatically register to the media gateway -- if available -- and have access to basic telephony services until the servers are restored.
The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems.
The Communication Manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to larger enterprises.
Session Manager controls calls and costs
The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying all Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.
The Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.
Avaya's Aura Session Manager has the unique ability to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.
Session Manager is truly an enterprise product, as it can support up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it flexible and easy to integrate with existing infrastructure.
With a tolerance of up to 1,000-millisecond (ms) round-trip delay -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.
Presence Services looks to enhance collaboration
Avaya's Aura Presence Services is an Avaya UC server designed to help users collaborate more effectively by collecting and broadcasting presence information across all users connected to the Aura Platform. Using the presence information, users can see who is busy, away from their desk, on the phone, doesn't want to be disturbed, or simply not available, therefore saving time.
Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering full UC services. Some application examples include Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 Series and 96X1 Series.
One important feature is that Avaya's Aura Presence Services provides full support of both the SIMPLE and XMPP protocols, which means companies can use the presence software of their choice.
Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB hard drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to be present at once.
Each Presence Service node can support up to 16,000 SIP users and H.323 users, while this number can increase to 250,000 SIP and H.323 users with a dual cluster of eight nodes.
Messaging server converts voicemail to text
Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can have fast and easy access to messages. Critical new messages can alert employees and help maintain high customer service standards in any type of business.
Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to say a name instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to say names to address voicemail messages; and many more functions.
Some other neat features include Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to use their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.
Aura Messaging can run on a standalone server or a supported virtualized environment such as VMware. Redundancy is also available using the N+1 redundancy configuration.
Deployment of Aura Messaging provides two paths: Standard Messaging server where a single server combines the role of an application and storage server, or high storage capacity Messaging server where it serves as a large storage server that can support a larger number of mailboxes.
Aura Messaging can support up to 20,000 users and 300 ports, depending on the deployment configuration.
Virtual Application Manager available at no cost
As with most UC solutions, Avaya's Aura platform and components fully support virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya also offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.
With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the need for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and support the Avaya virtualized applications.
Avaya's products are available through its website or channel partners. With its range of core add-ons and extensions, the Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.
Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact Center Upgrade; Project Completed From Design to Full Operation in One Month
BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.
After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.
Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.
Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.
Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.
In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.
Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya
"We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu
About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".
Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.
Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.
About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.
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