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3101-1 exam Dumps Source : Avaya Aura Communication Manager and CM(R) Messaging - Embedded Maintenance and(R) Troubleshooting
Test Code : 3101-1
Test Name : Avaya Aura Communication Manager and CM(R) Messaging - Embedded Maintenance and(R) Troubleshooting
Vendor Name : Avaya
Q&A : 68 Real Questions
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Avaya Avaya Aura Communication Manager
SANTA CLARA, CA--(Marketwired - January 29, 2018) -
New capabilities speed up Avaya's boom in cloud options
Spoken's artificial intelligence (AI) and highbrow property supercharges Avaya's flow into big information, computer discovering and AI.
Avaya Holdings Corp. (NYSE: AVYA), a leading international enterprise communications enterprise, today introduced that it has signed a definitive contract to purchase Spoken Communications ("Spoken"), a number one innovator in contact core as a carrier (CCaaS) solutions for commercial enterprise customers and a provider of transformative real-time consumer event administration purposes developed on conversational synthetic intelligence. The transaction, which comprises over 170 patents and patent purposes, might be funded through cash available. It follows on the heels of a co-development partnership shaped by Avaya and Spoken in 2017 to provide CCaaS options to Avaya's enterprise manner outsourcing shoppers.
"With this acquisition, Avaya's tremendous contact middle client base all over the world will have a clear migration path to the cloud," said Jim Chirico, president and CEO of Avaya. "valued clientele can keep all of the performance of their current premises-based expertise and seamlessly migrate that functionality, at their pace, to obtain all the benefits of cloud."
Spoken's cloud-native, multitenant structure is seamlessly integrated with Avaya air of mystery and Elite applied sciences. due to this fact, it additionally gives a sturdy architecture for each Avaya's omnichannel offerings, comparable to Oceana, and its Unified Communications as a carrier solutions.
additionally, clients will gain entry to Spoken's really expert agent satisfactory software applications and features, in addition to Spoken's IntelligentWire contact core automation solutions. IntelligentWire makes use of artificial intelligence and deep gaining knowledge of technologies on live voice conversations to in the reduction of after-call work, power greater intelligent responses and profit deeper insight into customer sentiment and event.
"This transaction is a important step in positioning our customers, companions, and new Cloud business for expanding success," noted Mercer Rowe, senior vice president and familiar manager, Cloud, for Avaya. "We at the moment are moving at cloud velocity, capitalizing on Avaya's momentum to provide our customers greater option and suppleness in how they purchase and eat our options, with the identical miraculous journey even if or not it's on premises, in the public or private cloud, or a hybrid mannequin."
Upon completion of the transaction, Rowe will lead the combined Spoken and Avaya cloud groups to foster inventive boom and cloud differentiation in the industry.
Mohamad Afshar, president and CEO of Spoken, spoke of, "here is an exhilarating time to be part of the Avaya household. Our successful partnership has established that working collectively, Avaya and Spoken can carry a compelling cloud-native CCaaS portfolio for Avaya shoppers that presents every customer, from small and mid-market businesses to global organizations, a seamless route to a latest cloud-based mostly contact center. extra, Avaya shares our imaginative and prescient for a way communications, cloud and artificial intelligence will come together to transform the client adventure and power new efficiencies for companies everywhere. We seem to be forward to pursuing this imaginative and prescient together and becoming the #1 cloud based mostly contact center provider in the world. I are looking to thank everyone on the Spoken crew for the spectacular contributions they've made to make all of this ensue."
The transaction is anticipated to close in the 2d quarter of fiscal 2018, subject to customary closing circumstances.
The announcement is being streamed by the use of facebook reside today as part of the hole session of Avaya engage in New Orleans, beginning at 9 a.m. CST. it's available on Avaya's fb page. The replay can be posted on www.avaya.com.
Avaya's legal guide is Faegre Baker Daniels LLP.
Avaya allows the mission crucial, true-time communique applications of the world's most crucial operations. As a world chief in offering advanced communications experiences, Avaya presents a complete portfolio of utility and capabilities for contact middle and unified communications -- provided on premises, within the cloud, or a hybrid. ultra-modern digital world requires communications enablement, and no different enterprise is more advantageous placed to try this than Avaya. For greater guidance, please visit www.avaya.com.
About Spoken Communications
Spoken Communications unleashes the energy of conversations to assist groups transform the customer adventure. In use by means of lots of of principal manufacturers, SpokenConversation core, Contact core as a carrier gives a set of AI enabled conversational services from a globally purchasable cloud-first platform that contact centers use to analyze, gain knowledge of from and reply to consumer conversations. Spoken is an innovator in conversational technologies with greater than a hundred and seventy patents. headquartered in 2005 Spoken is headquartered in Seattle, Washington, and is one of the fastest becoming know-how groups in the Pacific Northwest. To learn extra, please discuss with www.spoken.com.
Cautionary note regarding forward-looking Statements
This document contains certain "ahead-searching statements." All statements other than statements of ancient fact are "ahead-looking" statements for applications of the U.S. federal and state securities legal guidelines. These statements may be recognized via ahead looking terminology reminiscent of "anticipate," "accept as true with," "continue," "might," "estimate," "predict," "intend," "may additionally," "may," "our imaginative and prescient," "plan," "advantage," "preliminary," "predict," "should," "will," or "would" or the poor thereof or other adaptations thereof or comparable terminology and consist of, but are not restrained to, the acquisition of Spoken Communications, the anticipated timing of the shut of the transaction and the expansion of the cloud expertise to our unified communications items. The company has based these ahead-searching statements on its current expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are good value, such forward-looking statements are most effective predictions and involve universal and unknown dangers and uncertainties, many of which can be beyond its control. The elements are discussed within the business's Registration observation on kind 10 filed with the Securities and change commission, may cause its exact consequences, efficiency or achievements to vary materially from any future effects, efficiency or achievements expressed or implied via these ahead-looking statements. For a further record and description of such hazards and uncertainties, please confer with the business's filings with the SEC that can be found at www.sec.gov. The company cautions you that the checklist of essential elements covered in the company's SEC filings may additionally no longer comprise all of the material components that are vital to you. in addition, in light of these risks and uncertainties, the concerns observed in the ahead-looking statements contained in this report may not in reality ensue. The business undertakes no duty to publicly replace or revise any ahead-searching statement because of new suggestions, future activities or otherwise, apart from as in any other case required by means of legislation.
observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr and the Avaya connected blog.
source: Avaya Newsroom
Editor's note: this article is part of a buying ebook on unified communications. The features during this series describe the evolution of UC, its use instances and the important standards to believe when buying a UC product. The sequence additionally compares the precise UC items out there. this text gives a top level view of Avaya UC products.
together with Cisco, Microsoft and Mitel, Avaya is placed within the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya air of secrecy Platform, which comprises several UC components designed so as to add particular functionality to the commercial enterprise verbal exchange and collaboration infrastructure, enhancing the UC event for clients of any business size.
The Avaya UC platform is a versatile and modular answer, integrating voice, facts, video, internet verbal exchange purposes, mobility and many greater functions.
communique supervisor gives UC foundation
The Avaya air of mystery conversation manager is a core part of the Avaya UC platform and the foundation for offering actual-time voice, video, messaging, mobility and other UC services.
The conversation supervisor registers and keeps all Session Initiation Protocol (SIP) endpoints, name routing, call queuing, prioritization of voice and video calls and a lot greater. The product additionally has developed-in conferencing and call middle applications -- appropriate for organizations with call centers and traumatic conferencing wants.
The conversation supervisor presents more than seven-hundred points that are available to all clients, no count number the place they are working from, including office users and far off users working from domestic or on the highway.
With this product, SIP and H.323 are totally supported, together with other industry-regular protocols. reference to PSTN and ISDN services is possible the use of Avaya's media gateways, such as the Avaya G250. These media gateways work fairly plenty the identical means as most vendors', connecting to the aura verbal exchange supervisor and providing inbound and outbound call routing to PSTN and ISDN features.
crucial environments can even have a 2d communication supervisor installed, offering excessive-availability and uninterruptible carrier in case the fundamental server is down. Extending this redundancy mannequin further, in the unlucky experience that each servers are down, clients will instantly register to the media gateway -- if attainable -- and have entry to basic telephony capabilities until the servers are restored.
The verbal exchange manager is obtainable as a standalone hardware application server or a virtualized software. It runs on a purple Hat business Linux working system, providing improved reliability, speed and smaller hardware necessities, as opposed to different non-Linux-based mostly techniques.
The verbal exchange manager can guide as much as 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to better organisations.
Session manager controls calls and charges
The Avaya charisma Session supervisor is the core of Avaya's SIP-primarily based structure, unifying all Avaya UC services. air of mystery Session manager integrates with Avaya's air of mystery conversation supervisor, media gateways, messaging features, session border controller, conferencing, contact core and greater, creating a centralized infrastructure that helps lower the whole charge of ownership and administration costs.
The air of mystery platform can healthy groups of any dimension, but looks neatly-proper for big enterprises with multiple websites and a number of VoIP machine.
Avaya's charisma Session supervisor has the entertaining skill to permit enterprise-broad dial plans throughout assorted supplier PBX environments. it may create systemwide community routing suggestions to route calls in a cost-productive method the usage of least-can charge routing methods, alternative routing, time-of-day routing, toll avoidance and more.
Session manager is in reality an commercial enterprise product, because it can assist up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many extra. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it bendy and easy to combine with latest infrastructure.
With a tolerance of as much as 1,000-millisecond (ms) round-travel lengthen -- from the supply to the vacation spot and returned -- it's proper for essentially any community environment, even satellite connections, which typically fluctuate between 600 to 900 ms circular-commute lengthen.
Presence features appears to raise collaboration
Avaya's charisma Presence services is an Avaya UC server designed to support clients collaborate more easily via accumulating and broadcasting presence information across all clients related to the charisma Platform. the usage of the presence advice, users can see who is busy, far from their desk, on the mobilephone, does not are looking to be disturbed, or comfortably not attainable, for this reason saving time.
air of secrecy Presence services are essentially used to vigour different Avaya presence and immediate messaging consumers, including more value and performance to them and providing full UC functions. Some utility examples encompass Avaya Communicator (softphone); Avaya air of secrecy Agent computing device; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 collection and 96X1 series.
One vital function is that Avaya's air of mystery Presence functions offers full guide of each the essential and XMPP protocols, which potential agencies can use the presence utility of their choice.
Like most of Avaya's servers, aura Presence services runs below the pink Hat commercial enterprise Linux working device, notwithstanding the equipment requirements are a bit of larger. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or enhanced, 32 GB of memory, and around 1 TB difficult power house. The gadget supports virtualization by the use of the VMware platform and allows for as much as eight Presence provider nodes to be existing without delay.
each Presence provider node can assist up to sixteen,000 SIP users and H.323 clients, while this number can raise to 250,000 SIP and H.323 clients with a dual cluster of eight nodes.
Messaging server converts voicemail to text
Avaya's charisma Messaging server is a different component of the Avaya UC platform. With air of secrecy Messaging, companies can have quick and easy access to messages. essential new messages can alert employees and aid maintain excessive client provider specifications in any class of enterprise.
air of mystery Messaging is greater than an easy messaging and voicemail server. It carries advanced capabilities, akin to Speech Auto Attendant, which permits callers to assert a name as an alternative of entering an extension; Notify Me, which sends text messages and email notification whereas calling the person; Voice cognizance, which allows users to claim names to tackle voicemail messages; and many greater features.
another neat features include Speech-to-text, which converts voicemail to textual content and provides it to a consumer's e-mail; Self-Administration so clients can control their alternate options by way of a provided internet portal; internet Message access Protocol guide, which enables organizations to use their favorite e mail customer; and Avaya one-X Speech, which gives clients the power to manipulate their voice messages, electronic mail and calendar by way of verbal instructions.
aura Messaging can run on a standalone server or a supported virtualized ambiance corresponding to VMware. Redundancy is additionally purchasable the usage of the N+1 redundancy configuration.
Deployment of aura Messaging offers two paths: general Messaging server where a single server combines the function of an software and storage server, or excessive storage capacity Messaging server the place it serves as a large storage server that can support a bigger variety of mailboxes.
charisma Messaging can guide up to 20,000 users and 300 ports, depending on the deployment configuration.
digital software supervisor available without charge
As with most UC solutions, Avaya's aura platform and components absolutely assist virtualization to be certain hardware consolidation and lower hardware funding. youngsters, Avaya also offers its virtual software manager -- a administration interface that enables the setting up and renovation of Avaya VMware-powered virtualized purposes.
With the digital utility supervisor, administrators are now in a position to installation and keep Avaya virtualized purposes (OVA info) without the need for vCenter. The digital application supervisor is offered at no further charge. or not it's installed with the vSphere client and provides an interface to manage and guide the Avaya virtualized applications.
Avaya's items can be found through its site or channel companions. With its range of core add-ons and extensions, the air of mystery platform can fit companies of any dimension, however looks smartly-desirable for enormous firms with assorted websites and a number of VoIP equipment.
October 12, 2009 05:30 ET
New Avaya air of secrecy™ answer for groups With up to 2400 personnel is without doubt one of the First to use Virtualization expertise to Simplify real-Time Communications, reduce power and Hardware
BASKING RIDGE, NJ--(Marketwire - October 12, 2009) - Unified communications and collaboration simply grew to be more useful for midsize organizations. Avaya these days introduced Avaya aura™ midsize answer for organisations, a single-server, unified communications answer for corporations as small as a hundred employees and scalable as much as 2400 clients and 250 places. the brand new solution reduces complexity, saves funds and places superior unified communications and speak to facilities within effortless attain.
The Avaya air of mystery midsize answer for organizations is one of the first within the trade to use standards-primarily based virtualization know-how for precise-time communications. Virtualization -- using application to allow a single piece of hardware to run numerous purposes at the identical time -- could be the de facto formulation for Avaya to install applications going forward.
known as Avaya charisma system Platform, this enjoyable, precise-time virtualization expertise enables unmodified types of Avaya communique manager, Voice Messaging, SIP Enablement features, application Enablement features, Utility capabilities and Media functions to be deployed on a single server. The Avaya air of mystery midsize solution for organisations makes use of equipment Platform with typical, industrial servers licensed by means of Avaya to deliver the protection, scalability and resiliency which agencies want for his or her mission-vital communications.
The benefits of the Avaya air of secrecy midsize answer for businesses consist of:
-- up to 75 % discount in hardware, energy and cooling and
maintenance necessities for a low complete can charge of ownership and a extra
environmentally friendly strategy
-- Simplified setting up and ongoing management with built-in
services for administrators, potent wizards and self-use administration
enable the whole answer to be remotely deployed in 1-2 hours.
-- excessive resiliency with in-built far off monitoring, no single aspect of
failure and an non-compulsory backup server for redundancy
"after we launched Avaya air of secrecy in can also, it provided a breakthrough answer for colossal companies trying to run their unified communications and phone core techniques extra efficiently," mentioned Alan Baratz, president, global Communications systems and senior vice president at Avaya. "With the unencumber of Avaya charisma midsize answer for businesses, we provide the equal, excessive-performing performance to even more businesses."
customers can also without problems add Avaya Contact core categorical (CCE), a multi-channel contact middle answer for mid-size organizations to bring subtle customer provider capabilities using an array of facets together with a unified computer display, superior multimedia equipment and integration to CRM utility together with Microsoft Dynamics™ CRM. The CCE typical administration device will quickly be superior to let corporations manipulate the contact core-connected facts and capabilities of Avaya aura communique manager from within CCE.
The Avaya aura midsize answer for corporations comes in each ordinary and enterprise variants. business version includes the Avaya Unified Communications All Inclusive conclusion-consumer package; companies the usage of normal edition should purchase the package for $60 per person. Avaya Unified Communications All Inclusive is a single license that provides effortless access to company communications from elementary, constant interfaces even if an worker is cellular, at home or far flung places of work, a hotel or at work.
The Avaya aura midsize answer for organisations may be globally attainable in November.
purchasers find a wide range of price in Avaya charisma midsize solution for enterprise
MECCA features (Mid-jap Council on Chemical Abuse), a group-based mostly, no longer-for-profit corporation with eleven areas in Iowa, presents substance abuse treatment and prevention programs and behavioral fitness services. The non-profit corporation became trying to cut charges and profit greater handle than it had with its old hosted answer however wanted to keep away from a posh, hardware-intensive unified communications environment, and be ready to take competencies of end-to-conclusion SIP. Working with NACR, an Avaya Platinum-certified channel accomplice, the company carried out the Avaya air of mystery midsize solution for organizations.
"The largest improvement is what you get for the money with Avaya charisma midsize answer for corporations. All these functions in one vicinity -- or not it's unbelievable," observed Todd Yelland, IT director for MECCA. "The merits of virtualization are fairly glaring. Coming from a hosted answer, this could supply us a much lessen complete cost of ownership with out the habitual month-to-month can charge, and tons extra manage, with the convenience of management and use we want. in addition, the Avaya charisma answer receives us nearer to that complete SIP atmosphere we see because the future."
US Helicopter, a subsidiary of Bell Helicopter, a Textron enterprise, has approximately 300 personnel who perform helicopter maintenance and modification at its eight-constructing campus in Alabama. With a two-person IT body of workers and valued clientele who encompass distinct civilian and military groups, the want for simplicity, safety and dependability is vital. Working with Avaya channel companion, Pruitt Communications, US Helicopter installed the Avaya aura midsize solution for agencies Avaya air of secrecy gadget Platform virtualization technology.
"We had the Avaya air of mystery midsize solution for firms with telephony, messaging and other purposes up and operating in a count of hours -- about a tenth of the time it used to take for ordinary implementations," spoke of Rob Dodson, IT manager, US Helicopter. "The answer is so effortless to use and administer, we may not should add extra IT workforce to guide a new facility we're building on the other side of town. users love the messaging and phones, plus in the event that they stream to a different building to work on a unique challenge, they simply take their cell with them and plug in."
observed in London, Beaumont business Centres offers serviced executive workplaces for agencies that need respectable professional accommodations on a short- or lengthy-term foundation. Its centres accommodate all measurement agencies, from enormous based corporations to people just starting out. Their "sweet spot" of tenants are within the fiscal, legal and media communities and require the optimum normal of communications know-how in the configuration that fits the business top of the line. The Avaya air of mystery midsize solution for agencies was informed and delivered via Centrix, an Avaya authorized channel accomplice.
"The Avaya air of mystery midsize solution for organisations ensured that our tenants would have the high reliability and modularity they require to behavior their business correctly, without the need for huge administration and preservation," mentioned Christine Walcher, centre manager, Beaumont enterprise Centres. "companies that use our company centres are likely to make more use of expertise, so the IP and computing device integration aspects supply further value and support us make the centre even more attractive for prospective tenants. Avaya's superior messaging and 'comply with me' features permit these organizations to stay at the appropriate of their games and develop immediately. additionally, the Avaya aura device Platform virtualization know-how skill we would not have to run an entire server farm to meet the diverse wants of every tenant -- we will conveniently customize communications capabilities to each company's certain needs. Avaya air of mystery is assisting us hold our solid recognition as a business centre associate of choice in the UK."
IDC Whitepaper: Virtualizing UC: Reaping the merits and understanding the considerations for precise-Time Communications http://bit.ly/15m4TH
Video Overview: Avaya air of mystery™ device Platform technology - http://bit.ly/2YrC5e
Podcast: Avaya air of secrecy™ - Innovation for Midsize enterprises - http://bit.ly/8uESA
Avaya is a global leader in enterprise communications methods. The business provides unified communications, contact facilities, and connected services directly and thru its channel partners to leading agencies and groups around the world. agencies of all sizes rely on Avaya for state-of-the-art communications that enrich efficiency, collaboration, customer service, and competitiveness. For greater suggestions please visit www.avaya.com.
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