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3001 exam Dumps Source : Avaya IP Office Configuration and Maintenance
Test Code : 3001
Test Name : Avaya IP Office Configuration and Maintenance
Vendor Name : Avaya
Q&A : 84 Real Questions
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Avaya Avaya IP Office Configuration
June 08, 2018
Avaya has introduced the world availability of a brand new edition of its IP workplace answer. This new free up supports Avaya Equinox, the company’s unified communications solution. It also features ease of use and administration enhancements focused at small and medium enterprise users, and Avaya partners.
“The Avaya IP workplace answer serves an enormous base – 26 million users and turning out to be – and we continue to conform the solution in ways in which guide corporations ability to be agile and collaborative,” observed Chris McGugan, SVP, options and applied sciences, Avaya. “by using providing a single app to entry all the equipment they deserve to efficaciously speak and collaborate, we’re in reality enabling groups to work smarter, not more durable.”
Avaya IP office addresses a wide array of communications channels, content material sharing, meetings, and group collaboration. It can be deployed in the cloud, the usage of the hybrid mannequin, or on premises. Avaya Equinox provides a single, handy to make use of, contextual interface that’s optimized for all devices. It gives one-contact entry to calling, messaging, audio and video conferencing, and internet collaboration.
also new with the latest edition of Avaya IP office is a reporting and monitoring kit the business acquired through an o.e.m deal with DevConnect accomplice Xima. referred to as Avaya Chronicall for IP office, the Xima-powered providing provides more than 50 normal plus customizable reviews on agent performance, visible name administration, and greater. it's accessible for via the cloud and as an on-premises answer.
“As an answer issuer and intermediary between providers and customers, it’s critical that we now have a record of live conversations to be sure that we now have a reference element of crucial features affecting a shopper’s delight,” noted Derek grey, Carousel Cloud options professional. “Chronicall with IP workplace logs every thing that happens on the name, providing us with call history, recording and real-time reporting, with a clear, easy to make use of interface. This now not most effective offers us with what we want, however is additionally an ideal healthy for our clients.”
This new edition of Avaya IP office additionally features installing wizards and management equipment. They allow corporations and companions to expedite turnup and control the answer comfortably.
Avaya IP office users can entry the solution with Avaya Vantage, the most recent J collection computing device phones for voice and video, and Avaya Equinox delicate and cell valued clientele.
Edited by using Maurice Nagle
New cloud enhancements and laptop modernization create constant and related experiences for users
NEW ORLEANS, LA--(Marketwired - January 30, 2018) - Avaya engage - nowadays Avaya (NYSE: AVYA) introduced that greater end clients can recognize the advantages of real unified communications, now enabled with the aid of compelling enhancements to its signature consumer experience, Avaya Equinox®. Already everyday for growing seamless conversation experiences throughout functions, browsers, and the devices americans use daily out and in of the enterprise, Avaya Equinox can provide new points and capabilities for crew collaboration and conferencing. Avaya also announced a series of enhancements to its laptop experience, together with each new gadgets and features.
As a single UC utility, Avaya Equinox makes employees greater productive with its "precise of intellect" home display. here, users have a simplified view of their day and intuitive access to 1-contact calling, messaging, audio and video conferencing, as well as web collaboration. Avaya Equinox now delivers a fully built-in consumer journey that is linked and consistent throughout the Avaya portfolio and all deployment models: on-premises, hybrid and cloud. Updates to Avaya Equinox include:
Enhancements to Avaya Equinox conferences on-line, a cloud-based meeting and conferencing carrier for customers that can be deployed with or with out an Avaya infrastructure. The within your means, pay-as-you-go cloud model presents the equal capabilities as an on-premises deployment, making it handy to take a hybrid approach and blend and match between both. a brand new, zero download choice by means of webRTC allows pure browser-primarily based video and web conferencing besides app assist on windows, Mac, Android and iOS gadgets. Equinox conferences on-line now presents greater internet collaboration with an interactive white board and authentic utility sharing. Equinox conferences on-line helps 50 thoroughly interactive contributors and 500 viewers for streaming. members can use the pleasing "slider" to evaluation meeting content material up to now introduced with out disrupting the presenter.
The extension of Avaya Equinox merits to mid-market Avaya IP workplace™ clients to get the identical modern journey of Avaya Equinox as those with Avaya air of mystery®.
The introduction of Avaya Equinox Attendant, a computer-based application software that makes it possible for attendants and receptionists to successfully manipulate inbound calls. Equinox Attendant enhances customer service and brings the energy of unified communications to entrance-desk operators with capabilities comparable to 'look ahead' with presence capabilities, quick entry to essentially the most regular destinations, counseled call routing, and contextual guidance that permits the operator to give a extra personalized touch.
With more than 100 million endpoints and desktops offered so far, Avaya also brought a collection of recent gadgets and features designed to increase the Avaya computing device journey, including:
fundamental experience - Avaya is including new designs for its industry-leading desktop telephones with the J139, J169 and J179, for a state-of-the-paintings person journey as well as Bluetooth and WiFi connectivity.
Vantage journey - Avaya has enriched the open Android-based Vantage portfolio with a brand new device for clients that decide upon a normal keypad, assist for Avaya IP office for the midmarket client, and better Avaya Equinox integration.
Conferencing adventure - the new Avaya CU-360 Collaboration gadget provides a simple to deploy and use, all-in-one video collaboration experience that provides the benefits of the corporate conference room into smaller areas. The Avaya CU-360 also gives additional conveniences, akin to instant device connectivity and manage and entry to cloud-based functions.
New gadget Deployment and administration features -- These new provider offerings consist of Avaya equipment Enrollment features, which offers two step automatic equipment provisioning, and Avaya Endpoint management features, which covers utility, configuration, application handle, inventory management, and far off troubleshooting and monitoring.
Avaya Equinox Attendant and Avaya Equinox meetings online are at present purchasable and Avaya Equinox on IP workplace is anticipated within the second quarter of 2018. Avaya computer experience gadgets and features will even be attainable within the 2nd quarter of 2018.
These Avaya Equinox updates, new instruments and service enhancements exhibit Avaya's dedication to supplying consolidated precise-time and non-real-time multimedia communications which allow faster responsiveness, accelerated productiveness, and extra counseled choice-making, all while decreasing IT administration and working expenses.
Watch the Avaya Equinox Video here
Watch the Avaya computing device experience video right here
"These new application updates, instruments and service choices are the latest manifestation of our method to deliver a streamlined adventure that helps enrich productiveness and cut back the workday stress on personnel in each massive and small businesses. We clear up the problem stemming from too many apps, clients, and methods which are inefficient to make use of, a burden to help and never customizable. These new options and products present flexibility and ease of use that brings benefits to the individual, their department and the enterprise standard."Laurent Philonenko, SVP and GM, know-how and solutions, Avaya
"green shield Canada has more than 850 personnel throughout seven places of work in Canada -- from Montreal to Vancouver. We noticed an opportunity to discover technology enhancements that could enhance enterprise-large communications and bring our teams across Canada closer collectively. With just a single training session on Avaya Equinox, employees have hit the ground operating with the tools. The videoconferencing choice has provided an answer to overbooked meeting rooms and the fast messaging characteristic is already reducing down on the variety of emails being despatched."Jim Mastronardi, Director, commercial enterprise Infrastructure, PMO and Procurement,eco-friendly shelter Canada
"IT leaders tell us that enhancing the conclusion-user event is the basic approach that they could increase their unified communications and collaboration success. improving ease of use, integrating collaboration tools into a typical consumer interface, and applying intelligence to allow customization and straightforward access to commonly used aspects ends up in expanding adoption, and demonstrable business price for collaboration investments."Irwin Lazar, vice chairman and repair Director, Nemertes analysis
About AvayaAvaya (NYSE: AVYA) enables the mission vital, actual-time verbal exchange functions of the area's most important operations. because the global chief in supplying sophisticated communications experiences, Avaya gives essentially the most comprehensive portfolio of utility and services for contact middle and unified communications -- provided on premises, in the cloud, or a hybrid. present day digital world requires communications enablement, and no other company is more suitable positioned to do that than Avaya. For extra guidance, please visit www.avaya.com.
Cautionary word concerning ahead-looking Statements - definite statements contained in this press liberate are forward-looking statements. These statements could be recognized via forward-searching terminology equivalent to "anticipate," "consider," "proceed," "could," "estimate," "are expecting," "intend," "may also," "could," "plan," "skills," "predict," "should" or "will" or different identical terminology, and encompass however aren't restricted to expected feature releases and statements about future products. The events have primarily based these forward-searching statements on their respective present expectations, assumptions, estimates and projections. whereas the parties believe these expectations, assumptions, estimates and projections are low cost, such forward-looking statements are most effective predictions and involve time-honored and unknown risks and uncertainties, a lot of which might be past the parties' manage. These and other vital components can cause the parties' precise outcomes, efficiency or achievements to differ materially from any future consequences, performance or achievements expressed or implied by means of these ahead-looking statements. For a list and description of such risks and uncertainties, please confer with the parties' respective filings with the SEC that are available at www.sec.gov. each and every of the events disclaims any intention or duty to update or revise any ahead-looking statements, whether on account of new suggestions, future routine or otherwise."
All emblems recognized with the aid of ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.All other logos are the property of their respective house owners
follow Avaya on Twitter, fb, YouTube, LinkedIn, Flickr and the Avaya connected blog.
supply: Avaya Newsroom
ORLANDO, Fla. – Avaya has released a cloud-primarily based carrier to aid contact centers spend much less on toll-free numbers...
with the aid of greater managing incoming calls from cellphones. The dealer additionally announced plans at enterprise connect this week so as to add collaboration tools to Avaya Equinox experience, its person interface for verbal exchange features brought to cellular instruments and net-primarily based purposes.
Avaya cellular event detects when an incoming call to a toll-free quantity is coming from a cellphone and asks these callers no matter if they'd choose to proceed their query through an internet or mobile application. If the callers settle for the offer, the platform will send them a text message with additional guidance.
For cellular callers who selected to proceed the toll-free call, Avaya cellular adventure will verify the area of the caller and provide that and other contextual assistance to the contact core agent. The additional information might assist contact centers greater correctly serve mobile callers because the enviornment codes of many cellphones don’t correspond to the owner's current vicinity.
"It presents the capabilities for contact facilities to vastly reduce the charge of helping inbound 800 calls, and should aid each Avaya and non-Avaya contact facilities," stated Irwin Lazar, an analyst at Nemertes research, based mostly in Mokena, unwell. "I are expecting this providing to benefit a superb deal of traction, in particular within the massive contact core market."
Avaya additionally announced a partnership with the cybersecurity company put up-Quantum to strengthen an identification-as-a-service (IDaaS) platform to be able to ultimately be integrated into Avaya mobile experience. The tool, which is expected to head reside in late 2018, might be capable of authenticate the id of cellular callers using biometrics corresponding to fingerprints, voice prints, and facial recognition.
"The IDaaS providing is equally entertaining, although i suspect it will take longer to demonstrate enterprise benefit because it will require shoppers to enable consumer identification suggestions corresponding to biometrics," Lazar stated.
Avaya provides team collaboration to Equinox experience
Avaya will launch a brand new user interface for Avaya Equinox adventure in can also that integrates with Zang spaces, its cloud-based mostly group collaboration app. Avaya will rebrand Zang spaces beneath the Equinox event brand and present a certain variety of crew rooms at no extra cost to Equinox users.
Avaya Equinox experience, which syncs with Avaya charisma and Avaya IP workplace, embeds communications at once into purposes, web browsers or cellular gadgets. Equinox-delivered capabilities consist of voice and video calls, fast messaging, and scheduling. the mixing with Zang spaces will additionally supply the platform crew collaboration capabilities akin to Slack, together with reveal and file sharing and project administration.
in the beginning, the group rooms will exist in a separate consumer interface from Equinox journey, however the two platforms can be linked and share some controls, such as the capacity to delivery an advert-hoc assembly. Avaya plans to merge both platforms into one however has now not spoke of when.
The team collaboration integration places Avaya "on a extra competitive taking part in field" with systems corresponding to Cisco Spark, Unify Circuit, RingCentral Glip, and Microsoft teams, pointed out Rob Arnold, an analyst at Frost & Sullivan.
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Avaya IP Office Configuration and Maintenance
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Global maritime services company modernizing communications in offices throughout Spain, Europe and North Africa
BARCELONA, SPAIN --(Marketwired - January 03, 2017) - Avaya today announced that Groupo Transcoma, one of the most powerful and solid holding companies in domestic and international commerce, is modernizing and unifying communications with a new solution from Avaya.
As a key part of its global implementation strategy, the maritime services company is moving beyond the limited functionality of its hardware-based switchboards to the streamlined, software-based Avaya IP Office platform. The Avaya solution is already deployed at Groupo Transcoma's Barcelona headquarters and in will ultimately connect 26 offices throughout Spain, Europe and North Africa.
Groupo Transcoma's new communications platform will enable the company to reduce administration, operating and maintenance costs. Smart routing will take advantage of the lowest cost route to connect calls across the company's offices. Calls can be seamlessly forwarded between any office without incurring additional network costs.
As befitting a maritime transportation company, employees will have greater mobility as their cellphones and smart devices can now become extensions on the Avaya IP Office platform, making them accessible through their company number regardless of whether they're in the office, traveling or working remotely.
As Groupo Transcoma adds new offices and employees, the Avaya platform simply scales to make room without complicated upgrades and configuration requirements.
Learn more about Groupo Transcoma's communications transformation with the Avaya IP Office Platform here.
"We were paying very high maintenance and administration costs due to having so many offices. The obsolete terminals are being replaced without the need for hardware. We are noticing cost savings because we do not have to invest in new switchboards but can connect the smallest locations to the central switchboard via the VPN. The idea is to have only three switchboards that unify all offices."
Giles Antonio, organization and systems director, Groupo Transcoma
About Grupo Transcoma
Grupo Transcoma's origins date back to 1810, when Agencia Marítima Daniel Ripol y Cía was established in Barcelona, performing shipping activities. In 1940, it adopted the trading name Transcoma. In 1969, Transcoma intensified its expansion into the management of customs, freight forwarding and logistics activities. As a result, Grupo Transcoma was formed, a family organization with 100% national capital. For more information: www.grupotranscoma.com
Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.
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Avaya Inc. is building a bridge for middle-market customers who eventually want to trade their on-premises contact center technologies for cloud-based software.
Last week, Avaya, based in Santa Clara, Calif., announced it was offering two deployment options related to contact center technologies: Powered by Avaya IP Office and OnAvaya -- Google Cloud Platform.
Both products let customers maximize previous hardware contact center technologies and take advantage of what the cloud has to offer, including less in-house maintenance and upfront cost savings. Both options use the same code base.
Avaya said channel partners would benefit from the flexible means of moving customers to cloud, with a simplified integration with their on-premises contact center technologies.
Business need transition to cloud-based contact center technologies
"Most customers don't jump to all cloud at first, and require transitions and flexibility," said Nancy Jamison, an analyst at Frost & Sullivan. Avaya "allows them to seamlessly move between deployments on platforms with the same code base so that they keep consistent functionality."
Avaya also announced its Engagement Development Platform, which lets companies build their own software and embed Avaya's UC applications. "Avaya is moving away from trying to sell the best UC platform, and instead sell a [custom] development platform," said Irwin Lazar, an analyst at Nemertes Research, based in Mokena, Ill.
Lazar said Avaya is trying to differentiate itself from other big vendors, such as Microsoft and Cisco, who do not offer a similar product.
A 2015 benchmark survey by Nemertes Research showed 25% of companies were evaluating whether to buy UC software that incorporates other applications. Another 30% of respondents were already doing so.
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