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000-529 exam Dumps Source : IBM WebSphere ILOG JRules 7.0 Application Development
Test Code : 000-529
Test Name : IBM WebSphere ILOG JRules 7.0 Application Development
Vendor Name : IBM
Q&A : 53 Real Questions
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IBM IBM WebSphere ILOG JRules
5 Aug, 2008 by: Kenneth Wong
huge Blue could enhance ties between lifecycle management and company system administration.
Pierre Haren, chairman and CEO of France- and California-primarily based ILOG, likes to think his enterprise makes the area "hum rather than hiccup." final week, Heran all started buzzing to the tune of €215 million, or $340 million — the cost IBM is offering for ILOG.
ILOG's domain, enterprise technique management (BPM), is a distant cousin of the product lifecycle administration (PLM) industry. IBM is entrenched in each areas as a techniques integrator. So when both I's — IBM and ILOG — turn into one, large Blue might be competent to reshape the PLM business by injecting a clean set of business suggestions.
ILOG's Footprint in ManufacturingAccording to ILOG, its business technique administration equipment permit groups to "model, automate, display screen, and redecorate company tactics, comparable to opening a bank account, documenting a medical list, or customizing an insurance plan."
among ILOG's estimated 3,000 consumers global are instantly recognizable manufacturing titans like Airbus, Anheuser Busch, Procter & Gamble, and Volkswagen. Airbus advertising teams use ILOG CPLEX, an algorithm-primarily based decision-making and aid-allocation tool, to help Airbus's airline development and marketing campaigns. a further consumer, Volkswagen group of Spain, uses ILOG Optimization, ILOG CPLEX, and ILOG Solver to plot and present customizable cars.
past WebsphereIBM and ILOG are no strangers to each different. In 2005, when IBM Websphere technique Server v6.0 turned into released, ILOG instantly issued a connector to link its ILOG JRules, a element of the ILOG BPM system, to IBM Websphere.
"because of its SOA [service-oriented architecture] support, ILOG software already ties into a lot of IBM's software choices, including Tivoli, suggestions administration, and Websphere," said Robert Norton, IBM's software director for extended PLM solutions. "These offerings can derive effective benefits through the life of a product, similar to improved creation and reduced inventory carrying prices."
ILOG's know-how is additionally embedded in items of SAP and Oracle, IBM competitors in certain computing sectors. for instance, ILOG Dispatcher is part of SAP advanced Planner and Optimizer, a collection of applications for production planning, pricing, scheduling, and shipping, and ILOG JRules is a element of Oracle BPEL technique manager. For now, IBM is tight lipped about how it plans to address ILOG's partnership with its opponents.
Forbes mentioned the purchase rate IBM is providing is "a 56% top rate on [ILOG's] one-month ordinary closing expense — a full valuation," however "the rewards could be price it" (see "IBM Goes All Out For ILOG," July 28, 2008). a part of the reward should be would becould very well be the aggressive advantage over Oracle and SAP.
company suggestions and Product LifecyclesIn early 2006, IBM's longtime partner Dassault Systemes, a PLM dealer, began providing what it referred to as business process content material (BPC). quite simply put, Dassault believed it might promote industry most effective practices, culled from its journey working with main producers over the years, as able-to-put in force methodologies and support files. on the time, IBM became imagined to be the techniques integrator to plug these BPCs into the buyers' IT framework. (For more read, "industry most advantageous Practices on the market," PLM strategies, April 2006.)
Dassault is not any longer offering BPCs as stand-on my own products. based on Dassault's press office, "Their content is core to Dassault Systemes' business options ... [Dassault is] making use of them to solve problems specific to industries."
IBM continues to actively promote Dassault's PLM products. additionally, IBM additionally has agreements to mix and suit its own application and capabilities with products from PTC and Siemens PLM, Dassault's competitors. With ILOG's enterprise-rules administration portfolio in its pocket, IBM can add price to competencies PLM consumers, no count which supplier's products they're buying.
"IBM has been marrying PLM with the self-discipline of enterprise manner administration for a long time," noted IBM's Norton. "we've almost 10,000 enterprise procedure management consultants as a part of IBM world features and many of them work on PLM initiatives across all industries international."
That makes huge Blue an amazing PLM peddler, poised to rewrite the suggestions of the market.
by way of David SimsDavid at firstcoffee d*t biz
The news as of the first coffee this morning, and the track is Willie Nelson's gospel album, The Troublemaker:
The global SaaS market reached $6.3 billion in 2006 and is forecast to grow to $19.three billion by using year-end 2011, in accordance with Gartner, Inc.
SaaS is hosted utility in keeping with a single set of common code and statistics definitions that are consumed in a one-to-many mannequin by using all shrunk valued clientele, at any time, on a pay-for-use foundation, or as a subscription according to usage metrics. The SaaS model is standard for CRM, amongst different technologies, akin to human supplies.
Why such success? "The dysfunction of the client/server era is using choice approaches to IT development, start and administration, which SaaS is essentially the most obvious edition of," referred to Ben Pring, analysis vice president for Gartner.
SaaS adoption is broadening out from CRM and HR into new areas equivalent to procurement and compliance administration, Gartner has discovered. besides the fact that children, the size of exchange concerned in relocating to a SaaS method is proving challenging for a lot of companies to manage. "as a result of the law of giant numbers, average IT product models are getting victims of their own success, whereas the relative smallness of recent approaches facilitates growth lots extra effectively," talked about Pring.
SaaS is a "manifestation of the expanding maturation of utility building, deployment and administration," Gartner officials say. Pring brought that this exchange could have "many profound penalties on the styles of IT functions that are sourced via companies and the varieties that can be profitably delivered via suppliers, essentially the most profound is that, as some IT services come to resemble manufacturing, they're going to have an identical building curve as most manufacturing agencies had during the ultimate quarter of a century -- large stream foreign places to reduce-cost construction centers and overall price deflation."
however the SaaS market continues to be small, Gartner analysts referred to the dimensions of change that SaaS will produce requires suppliers to hold ahead of the SaaS wave. To do that they advocate, among other options, to make use of products built on next-generation web functions, SOAs and extremely automated server farms to provide "multitenant, mass-customizable items that facilitate agility whereas sustaining distinctiveness at a decreased can charge."
ARX (Algorithmic research), a seller of specifications-primarily based digital signatures (digital signatures) and facts safety items, and Israel-based mostly suitable picture methods Ltd., a supplier of statistics seize products, has introduced an "prolonged worldwide technology and income alliance," for CRM and different applied sciences, based on ARX officials.
The partnership is supposed to enable joint valued clientele to "expedite statistics seize strategies, enrich inner controls and enhance compliance with regulations," ARX officers say.
excellent graphic systems' eFLOW is billed as a single end-to-end product designed to "capture, classify, process, validate and bring tips, from every source and thru each application together with doc and content material management functions, ERP or CRM." This suggestions contains invoices, tests, buy orders and any other important information.
ARX's CoSign is described with the aid of enterprise officials as a "non-forgeable, fundamental-to-use, requirements-based digital-signature product it is tightly built-in with eFLOW." It offers organizations a means to electronically signal files, records, info, varieties, and different electronic transactions.
When the usage of requisites-based mostly digital signatures, users of the product can sign multiple document-layout kinds including those from Adobe, Microsoft, IBM, and others. agencies can replace handwritten signatures, sealing files with legally-binding signatures.
Gadi Aharoni, CEO of ARX, calls the aggregate of those technologies "a compelling product for any financial, business and governmental corporation wishing to agree to the becoming number of compliance experiences required by means of federal and state government regulatory businesses."
Ido Schechter, CEO of TIS, referred to as ARX "a herbal healthy for us."
ILOG has announced that SFR, a French cellphone operator, has selected ILOG JRules, a product in ILOG's business rule administration device product line which works with a company's CRM device, for its client loyalty application, Garantie Carre Rouge.
As a part of SFR's points Engine, the application that supports the GCR application, ILOG JRules permits management of the subscriber base.
in contrast to the outdated equipment which managed the subscriber base at a excessive level, SFR officers say, the new ILOG JRules-powered points Engine "allows for individualized management of customer bills, including guidelines governing factor acquisition and redemption."
This skill that subscribers who have gathered bonus elements in response to their consumer profile, seniority, or selected bonus programs, can extra effortlessly use their aspects to improve their cell phones, order presents equivalent to additional call minutes, free SMS or MMS messages, or make charitable contributions.
The system interfaces with the client management, revenue, billing and CRM techniques and is managed with the aid of the client provider and Channel Relationship administration departments.
since it is in keeping with ILOG JRules, the brand new aspects Engine enables for greater flexibility and configuration of its loyalty management guidelines, that may now be extra right away and easily modified. It additionally claims to be capable of deliver the power and scalability required for brand spanking new consumer loyalty programs for particular pursuits, akin to Christmas or Valentine's Day whereas dealing with tremendous volumes of information.
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, has introduced that IBM has earned the Genesys Gold Certification in Europe for the whole Genesys application suite. Genesys and IBM have collaborated to combine the Genesys 7.2 customer interaction management (CIM) platform with IBM voice, middleware and know-how platforms.
The provider to income Transformation product, in keeping with Genesys officers, offers "a customized contact center environment." The product responds to incoming statistics and contains IBM world enterprise services, IBM Websphere Voice Server and CRM utility with the Genesys platform.
both groups' joint items, based on Genesys officials, are imagined to "combine interplay management and enterprise routing with natural language self-provider to expand entry options including internet, e-mail and textual content," and allow proactive outbound contact for signals and confirmations.
The idea is that by means of integrating these open necessities capabilities with present programs and strategies, agencies can cut back rate, risk and disruption.
IBM officials point to one joint client, financial institution Hapoalim, the largest financial institution in Israel. "With the assist of IBM, financial institution Hapoalim has received a 70 percent enhance in productiveness within the areas of product specialty," stated Gideon Makleff, senior vice president of call Centre, financial institution Hapoalim B.M - Direct Banking.
The primary theory at the back of the joint product is to observe precise-time analytics throughout interactions with consumers, where all principal information is routed to somebody who can supply "a extra customized event," Genesys officials say, so consumers "don't seem to be subjected to income pitches that don't fit their needs."
IBM has these days invested in new equipment for regional customer product facilities, including a natural language speech lab in Hursley, uk, and a Contact core Optimization live demonstration in LaGaude, France, integrating Genesys with CRM.
If read off-web site hit http://blog.tmcnet.com/telecom-crm/ for the fully-linked version. First CoffeeSM accepts no subsidized content.
deploy commerce quicker and preserve tempo with the demands of your purchasers and executives. examine this blueprint to learn how to create your personal microservices-based commerce foundation so you can straight away movement onto constructing resourceful and interesting searching experiences in your valued clientele.
company guidelines administration is all the time a problem for agencies that deliver price and cannot count on know-how body of workers to exchange the rules embedded in monolithic functions or when the company wants to preserve statistics within their potential base despite americans turnover.
there is a class of options that offers a way to externalize business suggestions in a principal equipment, enabling easy handle of the guidelines' lifecycle and understandability. One of these equipment is IBM Operational determination manager, a WebSphere application Server-primarily based answer descending from the previous ILOG JRules solution.
guidelines in the Microservices World
Bringing this context to the microservices world, I proposed this small situation under that indicates how do we leverage present resolution services to be totally reusable, attainable, and integrated with synthetic intelligence (AI) and API management solutions. The function of AI during this demo is to supply a seamless interaction between the consumer and the company in an unstructured method. AI can also deliver contextual tips inferred from the user input that decision service needs to accomplish its task. The compute a part of this situation makes use of IBM Cloud functions, a FaaS framework powered by using OpenWhisk. Such an method makes it possible for the answer to increase processing vigor in accordance with demand as OpenWhisk offers with addressing integral compute resources for capabilities with out user interplay. The API connect has the purpose of managing security, availability, and billing of decision provider APIs to conclusion users. This product comes with Elasticsearch, Logstash, snd Kibana stack to carry actionable insights in precise time from an API facts supply.
Use Case: scientific Examination agenda using a Chatbot
The processing is as follows:
The consumer begins a chat on fb;
A fb app is configured to make use of webhooks to engage via Cloud capabilities with IBM Watson Assistant. each message acquired is shipped to IBM Watson, which handles the conversation in response to the modeled intents and dialog;
IBM Watson Assistant collects assistance from the consumer the use of Slots. Slots are a method to acquire dissimilar pieces of counsel from a person at his tempo. particulars the user provides upfront are saved, and the carrier asks simplest for the particulars they haven't offered. as soon as all statistics is obtainable, IBM Watson calls the backend service the usage of Cloud feature as smartly. The code under is an IBM Cloud function (FaaS) motion that calls resolution service via API join.
var request = require("request");
var req =
var alternate options =
'content-class' : 'utility/json',
'accept' : 'software/json',
'Authorization' : 'basic dGVzdGVyLmZpZEB0MTEyODorK25pZVlsS3JZK2llVXpSZ2gzMWVFRzFPS2czRTlhM3VZaFZwSkd4'
return new Promise(feature (unravel, reject)
request(alternatives, feature (err, resp)
return reject(err: err);
This code uses Promise to send a parameterized JSON request through API join gateway (IBM statistics vigour). The parameters have been got from the dialog context variables and handed to the Cloud functions the usage of right here internet action name.
"Vamos lhe fazer algumas perguntas. Ok?"
"a": "<? context['Altura'] ?>",
"i": "<? context['Idade'] ?>",
"p": "<? context['Peso'] ?>",
"s": "<? context['Sexo'] ?>",
"exame": "<? context['Exame'] ?>"
The determination carrier handles the request and returns the consequences of applying a list of enterprise guidelines described on choice tables or BAL (enterprise motion language) as follows:
API connect applies security over the entire API transactions the use of a clientId/clientSecret mechanism or OAuth flows, and additionally gives tips concerning the efficiency and usage.
company guidelines as Microservices
company rules applied in IBM WebSphere Operational decision manager have many characteristics similar to microservices:
there is a crew of builders working on the utility (for every company enviornment).
The application need to be easy to take note and alter (IBM ODM uses BAL and different rule artifacts which are handy to take note for non-IT workforce).
You wish to practice continuous deployment of the utility (IBM ODM gives construct tools for distributing the resolution service and might be built-in with a CI/CD pipeline).
You must run distinctive copies of the software on assorted machines as a way to satisfy scalability and availability requirements (choice functions are stateless so multiples copies may also be deployed).
This proposed topology exploits this synergy with microservices and provides additional price, aggregating AI aspects and API monitoring.
This demo is available on GitHub for further reference.
A commerce architecture constructed via microservices allows for for agile construction, shorter liberate cycles, and sooner time-to-market. examine this positive e book to be taught more about how to structure your commerce architecture with microservices.
microservices ,faas ,chatbot analytics ,brms ,api gateway ,ai ,tutorial
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IBM WebSphere ILOG JRules 7.0 Application Development
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ILOG, now an IBM company, announced enhanced business rules management and supply chain management offerings. Ease-of-authoring is one of the goals of the software, which carries forward the independent ILOG's program to support both Java and .NET.
Now known as IBM WebSphere ILOG JRules 7.0, the JRules Java-based business rules management system from ILOG pursues the on-going trend to make business rules authoring easier, thus putting it in the hands of a wider group of users. It provides ILOG's Rule Solutions for Office integration with Microsoft Office Word and Excel, a very ubiquitous client platform. This release is also said to include improvements for managing and automating decisions in legacy mainframe applications.
Meanwhile, a rules engine for the Microsoft .NET platform adds ILOG BRMS rule repository and Web-based IBM WebSphere ILOG Rule Team Server support. With the software, rules can be deployed as so-called ''Transparent Decision Services'' for use in service-oriented architectures, according to the company.
"The two systems were siloed. Now, we have converged key components so they can be used by either platform," he said. The two engines can use a plug-in to Word, and a document type known as Rule Doc to enable Microsoft Office users to create rules. These can be imported back into the systems' rules repository, where they can be managed.
JRules has decisions validation services, said Stineman, it includes rule testing and simulation. Previously one had to go into a rules scenario manager to work with these tests. Now users can do testing in the same environment to make sure rules are authored correctly, as well to see the outcome of a change.
A software rule, like most any other software type, has a way of behaving differently when used in different combinations. ILOG's system allows people to query versus a variety of different parameters to see what rules fired in specific situations.
"People can see what rule was fired in terms of its business syntax," said Stineman.
As the focus on Word support shows, you can count ILOG among the rules vendors that see more of the rules authoring task moving to the business side. "When we think of business rules management, it continues to be about empowering business users, business leaders, and other non-technical people," said IBM ILOG's Kramer Reeves, manager of BPM product marketing.
5 Aug, 2008 By: Kenneth Wong
Big Blue could strengthen ties between lifecycle management and business process management.
Pierre Haren, chairman and CEO of France- and California-based ILOG, likes to think his company makes the world "hum rather than hiccup." Last week, Heran began humming to the tune of €215 million, or $340 million — the price IBM is offering for ILOG.
ILOG's domain, business process management (BPM), is a distant cousin of the product lifecycle management (PLM) industry. IBM is entrenched in both areas as a systems integrator. So when the two I's — IBM and ILOG — become one, Big Blue will be in a position to reshape the PLM industry by injecting a fresh set of business rules.
ILOG's Footprint in ManufacturingAccording to ILOG, its business process management tools allow companies to "model, automate, monitor, and redesign business processes, such as opening a bank account, documenting a medical record, or customizing an insurance policy."
Among ILOG's estimated 3,000 customers worldwide are instantly recognizable manufacturing titans like Airbus, Anheuser Busch, Procter & Gamble, and Volkswagen. Airbus marketing teams use ILOG CPLEX, an algorithm-based decision-making and resource-allocation tool, to support Airbus's airline development and marketing campaigns. Another customer, Volkswagen Group of Spain, uses ILOG Optimization, ILOG CPLEX, and ILOG Solver to plan and offer customizable vehicles.
Beyond WebsphereIBM and ILOG are no strangers to each other. In 2005, when IBM Websphere Process Server v6.0 was released, ILOG quickly issued a connector to link its ILOG JRules, a component of the ILOG BPM system, to IBM Websphere.
"Because of its SOA [service-oriented architecture] support, ILOG software already ties into many of IBM's software offerings, including Tivoli, Information Management, and Websphere," said Robert Norton, IBM's program director for extended PLM solutions. "These offerings can derive powerful benefits through the life of a product, such as increased production and reduced inventory carrying costs."
ILOG's technology is also embedded in products of SAP and Oracle, IBM rivals in certain computing sectors. For instance, ILOG Dispatcher is a part of SAP Advanced Planner and Optimizer, a set of applications for production planning, pricing, scheduling, and shipping, and ILOG JRules is a component of Oracle BPEL Process Manager. For now, IBM is tight lipped about how it plans to handle ILOG's partnership with its competitors.
Forbes pointed out the purchase price IBM is offering is "a 56% premium on [ILOG's] one-month average closing price — a full valuation," but "the rewards could be worth it" (see "IBM Goes All Out For ILOG," July 28, 2008). Part of the reward might be the competitive advantage over Oracle and SAP.
Business Rules and Product LifecyclesIn early 2006, IBM's longtime partner Dassault Systemes, a PLM vendor, began offering what it called business process content (BPC). Simply put, Dassault believed it could sell industry best practices, culled from its experience working with leading manufacturers over the years, as ready-to-implement methodologies and support documents. At the time, IBM was supposed to be the systems integrator to plug these BPCs into the buyers' IT framework. (For more Read, "Industry Best Practices for Sale," PLM Strategies, April 2006.)
Dassault is no longer offering BPCs as stand-alone products. According to Dassault's press office, "Their content is core to Dassault Systemes' industry solutions ... [Dassault is] applying them to solve problems specific to industries."
IBM continues to actively sell Dassault's PLM products. In addition, IBM also has agreements to mix and match its own software and services with products from PTC and Siemens PLM, Dassault's rivals. With ILOG's business-rules management portfolio in its pocket, IBM can add value to potential PLM buyers, no matter which vendor's products they're buying.
"IBM has been marrying PLM with the discipline of business process management for many years," said IBM's Norton. "We have nearly 10,000 business process management consultants as part of IBM Global Services and many of them work on PLM projects across all industries worldwide."
That makes Big Blue an ideal PLM peddler, poised to rewrite the rules of the market.
ARMONK, N.Y., Oct. 8 /PRNewswire-FirstCall/ -- IBM (NYSE: IBM) today expanded its middleware portfolio by announcing new products designed to help clients establish a more dynamic business and achieve the agility they need to survive in today's changing business environment. The products combine IBM's industry-leading capabilities in business process management (BPM) and service oriented architecture (SOA) to deliver new levels of flexibility in the way companies run their businesses and adapt to challenges and opportunities.
(Photo: http://www.newscom.com/cgi-bin/prnh/20090416/IBMLOGO )
IBM, the industry's leading provider of middleware with more than double the marketshare of its closest competitor, according to leading analyst firms, has a long heritage of helping businesses transform their operations. The offerings announced today, which represent new and upgraded versions of the WebSphere product portfolio, will expand on that leadership, and IBM's Smart Work initiative, by helping to deliver an even better user experience, faster business deployment, and greater optimization. This will allow clients to develop a truly dynamic business network that includes customers, partners and suppliers and relies on the ability to seamlessly connect all disparate elements of IT Infrastructure within and outside the organization.
Never before have companies been confronted with greater challenges than they are today. Economic uncertainty, competition from all corners of the world, increased regulation and greater customer expectations are all contributing to a growing sense of urgency among business leaders to remain viable. But these challenges need not immobilize companies in their quest to survive. In fact, those businesses that embrace these uncertainties and prepare for the inevitable changes that result are prospering at the expense of others unwilling to adapt. For example, A recent IBM survey of CIO's showed that companies who prepare for and accept change have seen a 45 percent higher rate of return on their investments than those companies that have not.
"Across the world, businesses are realizing that staying competitive in today's global marketplace requires an acceptance that the playing field is much larger, the stakes are higher and the challenges are unprecedented," said Craig Hayman, general manager, WebSphere, IBM. "The businesses that succeed are those that raise the stakes by embracing change and becoming more agile in how they integrate their operations with their customers, suppliers, employees and partners. This is not merely a new way of doing business but an imperative to success."
Discover - Helping business find new insights to enable innovation
Organizations need a clear understanding of their end-to-end processes in order to employ the right innovative strategies to succeed. Today's announcement delivers an end-to-end solution that begins by allowing clients to map out and test new and existing processes and strategies by modeling them in a cloud environment with IBM BPM BlueWorks, a set of cloud-based BPM tools and content designed to help organizations develop the expertise necessary to build and deploy dynamic processes. Modeling and simulation are crucial for determining new business processes and also to help companies explore "what-if" scenarios within their current IT infrastructure. Through modeling and simulation the right processes and targeting the right metrics, high-ROI projects are identified. By seamlessly linking business strategy to process execution, companies can generate real business results.
Mark's Work Wearhouse, a Canadian retail chain specializing in work clothes, was struggling with a lack of inventory visibility and manual ordering processes that were causing lost sales. For example, when customers requested an item that was out of stock, store clerks had to manually check inventory at different stores, and then use a phone and paper process to place the order. Working with IBM, and integrating the ordering processes with real-time inventory visibility across all stores, Mark's was able to deliver a new innovative process that automatically selects the optimal location from which to ship an order, based on availability and customer location. This new process made it much easier for customers to get the merchandise they were looking for, and resulted in $2.7 million in savings and $3.6 million in additional sales in the first 10 months that the new ordering process was deployed.
"By using BPM, we were able to more effectively use our funding and achieved a successful solution in a very short amount of time," said Rhett Waley, Solution Architect, Mark's Work Wearhouse. "IBM really helped us get to the point where we could understand how to use the tools, understand the capabilities, and where there was value.
Among the offerings in today's announcement that address discovering these insights are:
WebSphere Industry Solutions
WebSphere Industry Content Packs V7 reduce costs and deploy faster with more industry assets, across more processes, and out-of-the-box Industry Solution Templates.
WebSphere Transformation Extender V8.3 rapidly deploys industry transformation with new bundled Healthcare and electronic data interchange packs.
WebSphere DataPower B2B Appliance XB60 V3.8 easily manages and connects with trading partners using new and improved B2B messaging protocol support.
In addition, IBM's new BPM FastPath accelerates BPM deployments focused on departmental or contained projects that require significant human interactions throughout the process lifecycle.
Interact - Maximize the value of business information
The IBM CIO survey also showed that when the right information is delivered within the right business context, business leaders view the value of information with increased interest. In the study, 42 percent of respondents said they are forced to make decisions with the wrong information at least once per week. A truly dynamic business network relies on the ability to seamlessly connect all disparate elements within a company's IT infrastructure. The products announced today help provide clients with the ability to service enable their applications and information assets and change from a rigid and inflexible business to one that is agile and efficient.
Kingdee Software, the market-leading ERP vendor in China with more than 500,000 customers around the world, was having trouble properly addressing customer problems and concerns due to inconsistent views of customer data, which was distributed across four different systems. This left service representatives unable to address and resolve issues in a timely fashion. Working with IBM, Kingdee developed a customer data management system that used an SOA approach to integrate customer data and processes across all four systems.
"The new WebSphere software provides Kingdee with a market operation platform that easily integrates customer data and related processes across our systems," said Dr. Robert Y. Chu, Kingdee SOA Innovation Center Vice Chairman. "By giving our service reps this integrated customer view, we were able to reduce response time by 50 percent and customer complaints by 60 percent."
To address business connectivity IBM has today announced:
WebSphere Business Events and Extreme Scale v7
Enables businesses to detect, evaluate, and respond to large volumes of real time event activity with eXtreme Scale version.
Supports events from a wide variety of sources, including industry applications (i.e., Chemical and Petroleum, Healthcare, Retail, and Energy and Utilities).
WebSphere Message Broker v7 and WebSphere Enterprise Service Bus v7
Provides business information across SOA domains with new Service Federation Management capability and open standards support.
Accelerates integration with dynamic broker configuration and patterns based development.
Enables improved, dynamic business interactions exploiting deep integration with WebSphere MQ, WebSphere Application Server, WebSphere Business Monitor, and WebSphere Business Events.
Optimize -- Improving productivity and resources
Organizations around the world are recognizing the need to reinvent their processes and IT infrastructures to gain the increased agility they need to meet changing market conditions. However, in order for these processes to increase productivity and optimize performance, they need to be able to automate both human tasks and workflows. IBM is providing the technology backbone that helps clients manage this complex, variable and evolving business process. For example, products from IBM's recent acquisition of ILOG, including the recently announced IBM WebSphere ILOG JRules 7.0, are proving critical for clients seeking to manage and automate decisions in their legacy applications.
Swiss Medical, a leading medical services provider in Argentina, is using ILOG JRules to automate its medical claims processing. Using the new Claims Excellence Application, Swiss Medical has been able to reduce unnecessary medical treatments, provide faster payments to practitioners, and lower incidents of fraud and abuse.
"We've been getting great results using IBM Business Rules Management System because of its ease-of-use, advanced rule management capabilities, and consistent high performance," said Rodolfo Viola, IT and Operations Manager, Swiss Medical. "The agility provided by IBM WebSphere ILOG JRules allows us to automate our business rules and reduce costs."
Building on successes such as this, IBM is announcing new process support products including:
WebSphere Process Server v7
Enables simple and flexible execution of standards-based business process solutions with enhanced capabilities for creating, working with and administering human workflow process scenarios.
WebSphere Registry and Repository and Advanced Lifecycle Edition v7
Helps ensure business/IT awareness with Business Space User Interface and analysis tools.
Provides a seamless view of services with Federated Impact Analysis and Change Management.
Today's announcement reinforces IBM's commitment and investments in SOA and BPM. With an SOA community of more than 8,000 clients and 7,400 Business Partners, and a BPM community of 5,000 clients and 2,500 Business Partners, IBM continues to build on both its SOA and BPM leadership. This leadership has been recognized by leading independent analyst firms who have all cited IBM as the industry leader in BPM, SOA and BRMS.
For more information on all of the new products and services or for details on how IBM is helping clients and Business Partners to make smarter, faster decisions by using SOA, visit: www.ibm.com/smartwork/businessagility
IBM, WebSphere, ILOG, SmartSOA and the IBM e-business logo are trademarks or registered trademarks of International Business Machines Corporation. For a list of additional IBM trademarks, please see www.ibm.com/legal/copytrade.shtml
All other company, product or service names may be trademarks or registered trademarks of others. Statements concerning IBM's future development plans and schedules are made for planning purposes only, and are subject to change or withdrawal without notice. Reseller prices may vary.
Contact: Chris Rubsamen
IBM Media Relations
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